Quality Manager (Site Quality Leader)

Summary: 

The Site Quality Leader is the primary owner and focal point for all quality-related activities at the GF Signet Irwindale facility. This hands-on leadership role is responsible for driving a culture of quality excellence across manufacturing, supply chain, engineering, customer support, and product management. The position ensures compliance with customer, regulatory, and GF corporate requirements while leading continuous improvement initiatives that enhance product quality, customer satisfaction, and operational performance. 

Essential Duties & Responsibilities:  

• Lead all site quality functions including Quality Assurance, Quality Control, Supplier Quality, Customer Quality, NPI/NPD Quality and Compliance activities, serving as the primary point of contact for all quality matters at the site. 

• Drive quality performance improvements by analyzing key metrics, leading root cause investigations, implementing corrective and preventive actions (CAPA), and reducing customer complaints, nonconformances, scrap, and cost of poor quality.  

• Ensure ongoing compliance with ISO 9/14/45001, environmental requirements, customer specifications, corporate standards, and applicable regulatory requirements through audits, management reviews, and quality system effectiveness.  

• Partner cross-functionally with Operations, Engineering, Product Management, Supply Chain, and Customer Service to improve processes, support new product introductions, qualify suppliers, and resolve quality issues quickly and effectively.  

• Develop and lead the quality team through coaching, training, performance management, and continuous improvement initiatives, fostering a culture of accountability, operational excellence, and customer focus. 

• Complete Role Standard Work and deliver all other duties as assigned.  

Required Skills/Abilities: 

• Excellent interpersonal, verbal, and written communication skills 

• Working knowledge of GD&T standards 

• Excellent computer skills and data analysis/data mining capability. 

• Strong knowledge of Quality Management Systems (ISO 9/14/45001) and manufacturing quality principles.  

• Expertise in Root Cause Analysis methodologies such as 8D, A3, 5 Why, Fishbone, and CAPA.  

• Experience with Statistical Process Control (SPC), process validation, risk management, and quality metrics.  

• Excellent leadership, communication, and stakeholder management skills with the ability to influence across all levels of the organization.  

• Strong problem-solving and project management capabilities with a data-driven approach to decision-making.  

• Proficiency in quality tools, ERP systems, and Microsoft Office applications.  

• Ability to lead customer audits, supplier audits, and regulatory inspections 

Education and Experience: 

• Bachelor’s degree in engineering, quality, manufacturing, or a related technical discipline. 

• Minimum of 8–10 years of progressive quality leadership experience within a manufacturing environment. 

• Proven experience managing customer complaints, supplier quality programs, corrective actions, and quality audits. 

• Demonstrated success leading quality improvement initiatives that deliver measurable business results. 

• Experience working in regulated manufacturing environments (UL, NSF, LR) and supporting cross-functional operational excellence initiatives. 

• ASQ certifications (CQE, CMQ/OE, CQA, 6-sigma black belt) preferred. 

• Experience with sensors, instrumentation, valves, flow measurement devices, or industrial manufacturing industries is highly desirable. 

Working Conditions / Physical Requirements: 

• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. 

• The employee is frequently required to sit. 

• The employee is occasionally required to stand, walk, and drive 

• The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.   

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

• While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles.  

• The noise level in the work environment is usually moderate.