Quality Manager

Scope of Position

Our client is seeking an experienced Quality Manager to lead and oversee all aspects of quality assurance and quality control within a manufacturing facility. This position is responsible for developing, implementing, and maintaining quality management systems to ensure products meet customer specifications, regulatory requirements, and company quality standards.

The Quality Manager will oversee plant quality personnel, manage internal and external quality processes, lead continuous improvement initiatives, and collaborate with Production, Engineering, Logistics, Sales, and Customer Service to drive product quality, operational efficiency, and customer satisfaction.

As a member of the plant leadership team, this role also contributes to overall plant performance, workplace safety, and manufacturing efficiency.

Responsibilities

Quality Management & Compliance

• Lead and manage all aspects of the plant's quality assurance and quality control programs to ensure product consistency and compliance.
• Develop, implement, and maintain quality management systems, procedures, and performance standards.
• Ensure compliance with Good Manufacturing Practices (GMP), regulatory requirements, sanitation standards, customer specifications, and required certifications.
• Interpret customer quality requirements and translate them into manufacturing specifications, inspection procedures, and critical process control points.
• Establish and monitor quality inspection methods, testing procedures, and process controls to maintain product integrity.
• Oversee internal quality audits, customer audits, and compliance assessments, implementing corrective actions as necessary.
• Evaluate and improve quality procedures, inspection systems, and operational controls to support manufacturing best practices.

Quality Performance & Continuous Improvement

• Monitor plant quality performance, identify trends, and implement corrective and preventive actions to reduce defects and improve product consistency.
• Lead root cause investigations related to product defects, customer complaints, and manufacturing quality issues.
• Manage customer complaint investigations, track recurring issues, and evaluate the effectiveness of corrective actions.
• Develop and implement process improvements to eliminate defects, reduce waste, and improve manufacturing efficiency.
• Oversee the assessment, development, and optimization of automatic inspection equipment and quality control systems.
• Define, implement, and monitor critical process control points to ensure manufacturing processes consistently meet quality requirements.
• Partner with Production and Engineering to resolve quality concerns and improve equipment and process performance.
• Communicate quality performance metrics, customer concerns, and improvement initiatives to plant leadership and employees.

Leadership & Team Development

• Lead, supervise, and develop plant quality assurance and quality control personnel.
• Oversee hiring, training, performance management, and daily activities of the quality team.
• Establish departmental goals and performance expectations aligned with plant objectives.
• Provide training and guidance to production and quality personnel on quality standards, inspection procedures, and process controls.
• Promote a culture of quality, accountability, workplace safety, and continuous improvement throughout the facility.

Customer, Supplier & Cross-Functional Collaboration

• Serve as a primary point of contact for customer quality concerns, supplier quality issues, and regulatory compliance matters.
• Collaborate with Engineering, Sales, Customer Service, Production, and Logistics to resolve quality-related challenges.
• Work with suppliers to communicate product specifications, quality expectations, and plant requirements.
• Ensure supplier materials and products meet established quality standards.
• Support customer audits, product qualifications, and quality improvement initiatives.
• Maintain effective communication with internal departments, customers, vendors, and plant leadership.

Safety & Operational Excellence

• Ensure compliance with established safety, health, quality, GMP, and company policies and procedures.
• Participate in plant leadership initiatives focused on safety, operational efficiency, and continuous improvement.
• Identify opportunities to improve quality processes while reducing manufacturing costs and operational inefficiencies.
• Support special projects and cross-functional initiatives as assigned.
• Travel requirements may range from 0–25%.

Qualifications & Experience

• Bachelor's degree in Quality Management, Engineering, Manufacturing, or a related field, or an equivalent combination of education and relevant quality experience required.
• Minimum of 5 years of quality supervisory or management experience in a manufacturing environment strongly preferred.
• Experience managing quality assurance and quality control programs within a manufacturing facility.
• Knowledge of quality management systems, GMP requirements, regulatory compliance, and manufacturing quality standards.
• Experience with customer complaint investigations, root cause analysis, corrective actions, and continuous improvement initiatives.
• Understanding of manufacturing processes, inspection systems, process controls, and product quality requirements.
• Experience leading internal and external quality audits and supporting customer quality requirements.
• Demonstrated experience supervising, training, and developing quality personnel.
• Proficiency in computer applications used for quality reporting, documentation, and performance tracking.

Skills & Competencies

• Leadership and team development skills with experience managing quality personnel.
• Strong analytical, problem-solving, and root cause analysis abilities.
• Ability to identify quality issues and implement effective corrective and preventive actions.
• Knowledge of quality control methodologies, process improvement, and manufacturing best practices.
• Effective verbal and written communication skills.
• Ability to collaborate with Production, Engineering, Sales, Logistics, and other departments.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Ability to work independently, meet deadlines, and make decisions in a fast-paced manufacturing environment.
• Customer-focused approach to quality management and issue resolution.
• Commitment to workplace safety, product quality, and operational excellence.
• Ability to maintain regular, reliable, and punctual attendance.