Location: Tampa, FL (Hybrid)
Employment Type: Full-Time Core business hours with on-call availability
Security Clearance: minimum T3 required
Job Summary
We are seeking a detail-oriented Quality Manager to lead quality control and assurance activities for a federal IT support program. You will develop and manage the program's Quality Control Plan, monitor contractor performance against government standards, and ensure all deliverables and services meet contractual requirements and DoD compliance expectations.
Key Responsibilities
Develop and maintain the program Quality Control Plan (QCP) in alignment with federal contract requirements
Monitor and measure contractor performance against defined quality standards and performance thresholds
Track and resolve Contract Discrepancy Reports (CDRs) and coordinate corrective action plans
Embed quality checkpoints across all technical workstreams including application administration, cybersecurity, development, and database management
Ensure all deliverables are reviewed for accuracy, completeness, and timeliness prior to government submission
Maintain quality records, inspection logs, and corrective action documentation
Support government quality assurance surveillance and audit activities
Drive continuous improvement across program operations
Required Qualifications
Preferred Qualifications
Certified Quality Auditor (CQA) or Certified Quality Manager (CQM) certification
Experience with ITIL or similar IT service management frameworks
Familiarity with DoD Performance Work Statement (PWS) structures and Performance Requirements Summaries (PRS)
Experience working alongside government COR/CO oversight teams