Quality Manager - Washington, D.C.

Quality Manager - Washington, D.C.

The Quality Manager is responsible for overseeing and maintaining quality assurance and compliance programs to ensure contractual, operational, and regulatory standards are consistently met across all assigned sites. This role leads quality control initiatives through inspections, audits, compliance monitoring, reporting, and corrective action tracking to support a qualified, compliant, and mission-ready security workforce.

Essential Duties and Responsibilities

• Oversee all aspects of contract quality assurance and quality control operations.
• Develop, implement, and maintain inspection and audit processes based on contractual requirements, operational standards, and company policies.
• Conduct scheduled and unscheduled quality assurance inspections across designated sites.
• Perform site evaluations and prepare detailed written reports outlining findings, trends, deficiencies, and corrective actions.
• Analyze inspection data and performance metrics to identify areas for operational improvement and ensure continuous compliance.
• Monitor security officer adherence to post orders, standard operating procedures, and contractual requirements.
• Verify personnel qualifications and ensure all required certifications, licenses, and documentation remain accurate and current.
• Support internal and external audits, validation processes, and client reviews by maintaining accurate records and quality documentation.
• Collaborate with management teams to develop process improvements and implement best practices that enhance operational quality and contract performance.

Competency

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Adaptability
• Ethics
• Attendance/Punctuality
• Customer Service
• Dependability
• Interpersonal Skills
• Oral Communication
• Written Communication
• Planning/Organizing
• Professionalism
• Quality Management
• Safety and Security
• Teamwork

Qualifications

• Minimum high school diploma or equivalent required. Some college education or business classes desirable.
• Minimum of two (2) years of experience in quality assurance, inspections, compliance monitoring, and field supervision. Civilian law enforcement, military law enforcement, or federal security operations preferred.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using English language. Ability to write routine reports, business correspondence, and procedure manuals. Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts as fractions, percentages, ratios, and proportions to practical situations. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, Quality Manager should possess intermediate to advanced skills in Microsoft Office software including Word, Excel, Outlook and PowerPoint and should have a working knowledge of Internet programs.

Certificates, Licenses, Registrations

• Current/valid state driver's license
• CPR/AED/First Aid Certification

Other Qualifications

Must be eligible for and maintain U.S. Government suitability for work on federal contracts and successfully support compliance requirements associated with the applicable contract quality standards.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.