Quality/Operations Assistant

Job Title: Quality/Operations Assistant

Job Description

The Quality/Operations Assistant supports production, quality, and supply chain activities by ensuring accurate ERP data entry, maintaining precise inventory and batch records, and facilitating smooth order processing. This role plays a key part in maintaining data integrity, tracking performance metrics, and supporting continuous improvement across operations in a manufacturing environment.

Responsibilities

• Ensure accurate and timely entry of data from production and customer orders into the ERP system.
• Execute ERP transactions including material consumption, Report as Finished (RAF) entries, inventory movements, and corrections.
• Maintain accurate batch records, including quantities, status, and related documentation.
• Verify the accuracy of ERP system transactions completed by employees and ensure compliance with current requirements.
• Identify and correct discrepancies in material consumption, packaging information, quantities, and inventory records.
• Prepare, organize, and maintain production-related documentation, including batch tickets and inventory adjustments.
• Print labels and batch tickets for production orders and ensure that label information aligns with order details and product specifications.
• Monitor ongoing operational and system issues, document their resolutions, and report them to supervisors.
• Document root causes of recurring issues and record corrective actions taken to prevent reoccurrence.
• Escalate critical or recurring operational and system issues to appropriate stakeholders when necessary.
• Prepare periodic reports in agreed formats and within established timelines to support operations and quality tracking.
• Track and report key performance metrics and system performance issues to support continuous improvement.
• Act as a liaison between Quality, Production, and Supply Chain to ensure consistent communication and data alignment across departments.

Essential Skills

• At least 2 years of experience in a manufacturing environment
• Hands-on experience working with ERP systems, with a preference for Microsoft Dynamics 365 (D365).
• Strong understanding of data accuracy, reconciliation, and quality control principles.
• Proficiency in data entry and order entry with high attention to detail and low error rates.
• Experience with inventory administration, including tracking, adjustments, and documentation.
• Ability to verify and validate transactional data and resolve discrepancies in a structured manner.
• Strong organizational skills for managing batch records, tickets, and production documentation.
• Ability to work effectively as a liaison between quality, production, and supply chain teams.
• Ability to distinguish colors accurately; candidates must not be colorblind.

Additional Skills & Qualifications

• Background in operations, inventory control, or administrative support within a manufacturing setting.
• Familiarity with quality control processes and documentation in production environments.
• Experience working with labels, packaging specifications, and batch ticket systems.
• Comfort preparing periodic performance and operations reports in standardized formats.
• Strong communication skills to clearly report issues, document root causes, and share corrective actions.
• Ability to work collaboratively within an inclusive, team-oriented environment.

Work Environment

This role is based in a manufacturing environment with close collaboration between Quality, Production, and Supply Chain teams. Typical working hours are on a day shift with flexible options such as 7:00 a.m. to 3:30 p.m. or 8:00 a.m. to 4:30 p.m. The position involves regular use of an ERP system, handling batch tickets, labels, and production documentation.

Job Type & Location

This is a Contract to Hire position based out of Bensenville, IL.

Pay and Benefits

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bensenville,IL.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.