Quality & Patient Safety Improvement Consultant

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility 
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement 
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Quality and Patient Safety (QPS) Improvement Consultant provides support to division and department leadership and medical staff to improve patient outcomes. They provide expertise, acting as a consultant in performance improvement methods, systems thinking, change management, and data analysis at organizational, departmental, process and individual levels. The QPS Improvement Consultant is integral to the success of the organizational Quality Management System, supporting various improvement activities related to quality and patient safety, including (but not limited to) ongoing tracking of medical errors and adverse events, analysis of data and root cause, partnering with leaders to facilitate multidisciplinary improvement groups and continuous monitoring of quality and safety in all clinics, hospital departments and service areas.

Requirements

Education

• Undergraduate degree in nursing or a health-related field, Masters preferred.   

Experience

• Two or more years of experience in a healthcare setting required.
• One or more years of direct quality improvement experience is preferred.
• Experience with ISO 9001 Quality Management standards is preferred.
• Experience working with the electronic medical record system Epic is preferred

Knowledge, Skills and Abilities
• Demonstrated ability to manage multidisciplinary groups and perform stakeholder analysis
• Knowledge of quality improvement techniques (e.g. Lean/Six Sigma, DMAIC, PDSA, etc.)
• Ability to take initiative, be self-motivated and an independent, accountable, dependable performer
• Ability to be versatile and re-prioritize work based on the current needs of the team and organization
• Strong written communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience
• Adept in verbal facilitation of complex meetings and discussions with ability to redirect conversation for understanding of concerns and opportunities for improvement
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Ability to maintain quality, safety and infection control standards
• Expertise in the use of Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
• Must be able to read, write and speak effectively in English

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.