Quality Reviewer

Ready to Ensure Quality and Accuracy Across Every Claim?
Be the Expert Who Sets the Standard for Excellence!
Join Us as a Quality Reviewer - Remote Role | Nationwide

What's in it for you?
Drive Quality Outcomes: Review estimates and claim files to ensure accuracy, consistency, and adherence to industry standards.
Leverage Your Expertise: Apply your property adjusting and estimating knowledge to identify opportunities for improvement and maintain high-quality work products.
Be a Trusted Resource: Utilize your Xactimate and XactAnalysis experience to support operational excellence and best practices.
Make an Impact: Help ensure accurate claim handling that supports clients, adjusters, and policyholders alike.

At Crawford, every claim represents a person and a community we help restore. As a Quality Reviewer, your attention to detail, technical expertise, and commitment to excellence will help maintain the high standards our clients expect and deserve.

We're seeking professionals with at least 2 years of estimating and/or property adjusting experience, an active Adjuster License, and 3+ years of experience with Xactimate and XactAnalysis. Xactimate Level 2 Certification is preferred.

This is your chance to be part of the One Crawford family-where your expertise helps drive quality, consistency, and meaningful outcomes every day.

Ready to put your reviewing expertise to work and make a lasting impact? Apply today and help us restore lives!

Reviews low severity property and/or casualty claims to ensure quality and compliance with client instructions and service level agreements. Investigates and analyzes quality trends, recommends solutions and ensures corrections are made.

• Bachelor's degree or an equivalent combination of education and experience.
• Three years experience handling property and/or casualty claims with at least one year of audit/quality control experience.
• Minimum 2 years of experience in estimating and/or property adjusting
• Active Adjusters license required
• 3 years of experience required in Xactimate and XactAnalysis
• Excellent writing and verbal communication skills
• Strong analytical ability
• Attention to detail
• Must possess critical thinking, interpersonal, problem solving, teamwork, and organizational skills
• Demonstrates excellent work ethic and focus on work, tasks, priorities and improving the QA process.
• Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster level.
• Must complete continuing education requirements as outlined by Crawford Educational Services

#LI-CB3 #LI-Remote

• Conducts thorough and accurate testing of claims before submission to clients. Claims are primary focused on personal lines and large national accounts with some limited commercial assignments.
• Reviews and verifies claims information to ensure the proper processing in accordance with established quality standards.
• Reads and interprets customer and vendor specifications. Reviews transactions and compares to the source documents to resolve errors and provides proper feedback.
• Verifies corrected material and prepares quality assurance reports as appropriate.
• Analyzes claims and process trends and makes corrective recommendations.
• Assist in the identification of new procedures, methods and/or tools to improve the efficiency of the quality process.
• Provides analysis and consulting support for the development and support of adjusters in the field. Provides detailed feedback to service centers regarding trends and anomalies in the claim files.
• Continuous monitoring of process performance and reports performance to responsible management
• Remains up-to-date with QA industry standards, principles and practices.
• Continuing education and development of skills
• Upholds the Crawford Code of Conduct.