Auditing, Coaching, Communication Skills, Computerized Maintenance Management System (CMMS), Contract Processing, Contract Requirements, Corrective Action, Corrective and Preventative Action (CAPA) Systems, Data Analysis, Data Storage, Detail Oriented, Document Control, Documentation, Emergency Procedures, Emergency Response, Entrepreneurship, External Audit, Facilities Management, Hazard Analysis, Hazardous Materials Clean-Up, ISO (International Organization for Standardization), ISO 9001, Leadership, Maintain Compliance, Metrics, National Fire Protection Association (NFPA), OSHA, Operational Audit, Operational Improvement, Organizational Development/Management, Problem Solving Skills, Process Improvement, Project/Program Management, Quality Control, Quality Management, Recycling, Regulations, Regulatory Compliance, Risk Analysis, Risk Management, Root Cause Analysis, Safety Compliance, Safety Standards, Safety Training, Safety/Work Safety, Strategic Planning, Team Player, Testing, Training Program, Trend Analysis
Job Summary:
The Quality/Safety Program Manager is responsible for leading quality management and safety compliance across all Operations & Maintenance (O&M) Contractor Work. This role ensures strict adherence to the Quality Management Plan (QMP), ISO 9001:2015 standards, and all OSHA, NFPA, and industry-specific safety regulations.
This individual will oversee audits, inspections, risk assessments, and process improvements to ensure operational excellence, regulatory compliance, and a strong culture of safety.
Additionally, 25% of this role will involve safety responsibilities, requiring a strong background in safety compliance and risk management. The ideal candidate will have experience integrating quality and safety programs to maintain high operational and regulatory standards.
Key Responsibilities:
Quality Management & Compliance:
• Serve as the independent authority overseeing all quality-related activities for the O&M Contractor.
• Maintain and enforce compliance with the Quality Management Plan (QMP) in alignment with ISO 9001:2015 standards.
• Conduct audits and inspections of work processes to ensure contractual, regulatory, and safety compliance.
• Review and assess facility operations for misalignment with contract requirements and develop mitigation strategies.
• Oversee and validate document control, data storage, and compliance records in accordance with quality and safety standards.
• Supervise and coordinate internal and third-party testing to ensure compliance with project specifications.
• Audit CMMS work tickets (QFM events) to confirm proper categorization, documentation, and issue resolution.
• Ensure corrective and preventive action plans (CAPA) are effectively implemented to address quality deficiencies.
• Support and prepare for external audits, regulatory inspections, and compliance reviews.
Safety Oversight & Risk Management (25% of Role):
• Develop and enforce safety programs, policies, and procedures in compliance with OSHA, NFPA, and other safety regulations.
• Conduct job hazard analysis (JHA), Lockout/Tagout (LOTO) assessments, and PPE certifications.
• Enforce preventative safety measures through training, coaching, and compliance checks.
• Investigate safety incidents, determine root causes, and implement corrective actions.
• Lead safety audits, workplace inspections, and risk assessments, ensuring compliance with workplace safety standards.
• Develop and implement safety training programs, ensuring all employees are properly trained in hazard identification and emergency response procedures.
• Maintain and report safety data metrics, tracking trends and proposing improvements.
• Coordinate with O&M leadership, project safety managers, and regulatory bodies to ensure a culture of continuous safety improvement.
• Ensure environmental, hazardous materials, waste disposal, and recycling activities meet all safety and environmental standards.
Qualifications & Experience:
• Experience in quality management, safety compliance, or facility operations.
• CMQ/OE certification (Certified Manager of Quality/Organizational Excellence) required.
• ISO 9001:2015 training and certification required.
• Strong knowledge of OSHA, NFPA, and industry-specific safety regulations.
• Experience conducting audits, safety inspections, and risk assessments.
• Ability to analyze data and implement quality and safety improvements.
• Experience with CMMS systems and work ticket audits.
• Excellent communication and leadership skills, with the ability to work with diverse teams and stakeholders.
• Strong problem-solving skills, capable of addressing complex quality and safety challenges.
Preferred Qualifications:
• Experience working in operations & maintenance (O&M) environments.
• Prior experience in contractor oversight and vendor quality control.
• OSHA 30, CSP, or CHST certification is a plus.
Key Competencies:
• Attention to Detail – Ensures strict compliance with quality and safety standards.
• Critical Thinking & Problem-Solving – Ability to analyze risks, conduct audits, and implement improvements.
• Leadership & Independence – Operates as an independent authority in quality and safety management.
• Collaboration & Communication – Works effectively with contractors, facility managers, and safety teams.
• Process Improvement – Continuously enhances quality and safety protocols.
• Entrepreneurial Mindset – Takes ownership of responsibilities and drives initiatives forward.
* In order to to qualify for the CMQ/OE certification, the candidate needs 10 years of full-time paid experience and at least 5 years in the decision-making world. *
The Quality Program Manager is the individual retained by the O&M Contractor with the authority and responsibility for quality management, quality system-related activities for all O&M Contractor Work, including the maintenance of, and compliance with the QMP.
The Quality Program Manager shall be independent from staff and duties associated with the production of the O&M Contractor Work. The Quality Program Manager shall have undertaken training in the use and application of Quality Programs including the application of International Organization for Standardization [ISO] 9001:2015 and possess a CMQ/OE certification.
Additionally, I would like the individual to have a Safety Background as the Quality Role will be bifurcated and have a 25% safety contingent.