The Quality Supervisor is responsible for supporting and maintaining the quality management system within a manufacturing environment. This role oversees quality inspectors, auditors, inspection activities, internal audits, corrective actions, quality documentation, training, scrap analysis, and compliance with company, customer, ISO, and regulatory requirements.
The Quality Supervisor will work closely with production, operations, engineering, maintenance, suppliers, and plant leadership to ensure products meet quality standards, processes are followed, defects are identified and corrected, and continuous improvement efforts are implemented throughout the facility.
Key Responsibilities
Supervise, train, schedule, and support quality inspectors, auditors, and quality team members to meet production and quality requirements.
Coordinate incoming inspection activities to ensure materials, components, and supplier products meet required specifications.
Issue, track, and follow up on supplier corrective actions for defective or nonconforming material.
Support and maintain the facility’s quality management system in accordance with company, customer, ISO, and applicable regulatory requirements.
Schedule, conduct, and administer internal quality system audits to ensure compliance with quality system standards.
Perform internal audits according to ISO, API, customer, and internal quality requirements as applicable.
Document audit findings, nonconformances, corrective actions, and follow-up activities.
Coordinate, support, and close external quality management system audits as required.
Conduct and report results of document reviews, quality reviews, and process audits.
Review scrap reports, inspection data, rejections, and quality trends to identify process issues and support scrap reduction efforts.
Partner with production and plant leadership to identify quality concerns, root causes, and corrective actions.
Implement corrective and preventive actions to address quality deficiencies and improve process performance.
Develop and maintain appropriate training materials for production and quality associates.
Maintain individual training records and department training matrices.
Support operations with production reporting, quality reporting, scrap analysis, inspection coverage, and proper staffing of inspectors.
Communicate with shop floor personnel regarding quality procedures, inspection requirements, process standards, and corrective actions.
Recommend safety improvements, quality improvements, process changes, and alternative products or methods as appropriate.
Review and approve quality and safety aspects of new chemicals, products, processes, or materials prior to introduction into the facility when required.
Prepare quality and safety reports by collecting, analyzing, and summarizing data, trends, findings, and corrective actions.
Ensure compliance with federal, state, local, company, and customer safety and quality requirements.
Promote a culture of safety, quality, accountability, continuous improvement, and teamwork.
Qualifications
Previous experience in quality supervision, quality assurance, quality control, manufacturing supervision, or related manufacturing leadership role preferred.
Experience in an ISO-certified manufacturing environment strongly preferred.
Knowledge of ISO 9001, ISO 14001, API, or other quality management systems preferred.
Certified ISO Lead Auditor or Internal Auditor certification preferred.
Strong knowledge of quality control test procedures, inspection methods, auditing practices, corrective actions, and documentation control.
Experience conducting internal audits, document reviews, supplier corrective actions, nonconformance reporting, and root cause investigations.
Ability to read and interpret specifications, quality standards, inspection procedures, work instructions, and manufacturing documentation.
Strong communication skills with the ability to work effectively with production employees, quality teams, supervisors, suppliers, and plant leadership.
Experience with scrap analysis, quality reporting, production support, and continuous improvement initiatives.
Proficiency with Microsoft Excel, Word, PowerPoint, and related documentation/reporting systems.
ERP, SAP, quality management software, or manufacturing system experience preferred.