Quality Systems and Software Specialist

Blood Bank of Alaska, Inc.

Anchorage, AK

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JOB DETAILS

SKILLS

Auditing, Blood Bank, Communication Skills, Computer Systems, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Driver's License, Establish Priorities, FDA (Food and Drug Administration), Funding, Health Insurance, Healthcare Quality, Internal Audit, Interpersonal Skills, Interpret Regulations, Licensing, Lift/Move 30 Pounds, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Word, OSHA, Operational Audit, Operational Improvement, Operations Planning, Organizational Skills, Pathogens, Policy Development, Presentation/Verbal Skills, Procedure Development, Process Management, Quality Assurance, Record Keeping, Regulations, Release Notes, Reporting Skills, Resolve Customer Issues, Safety/Work Safety, Service Delivery, Software Administration, Software Configuration Management, Software Evaluation, Software Upgrades, Staff Training, Standard Operating Procedures (SOP), Technical Writing, Time Management, Vision Plan, Writing Skills

LOCATION

Anchorage, AK

POSTED

19 days ago

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Wellness resources

Blood Bank of Alaska Position Description

Position Title: Quality Systems and Software Specialist
Department: Quality Assurance
Reports To: Director of Quality Assurance
Date Updated: March 2026
Position(s) Supervised: None

POSITION SUMMARY
Blood Bank of Alaska (BBA) is seeking a detail-oriented Quality Systems and Software Specialist at our main campus in Anchorage, AK. For this full-time position, you will be a key member of the Quality Assurance team, providing the blood bank with essential support for quality processes and assessments.

This position will be responsible for:
Software Specialist:

Administrate BBA’s Blood Establishment Computer System (BECS) and other applicable software programs
Provide customer service to BBA’s software users
Facilitate changes to BBA’s Standard Operating Procedures (SOPs)

Quality Systems (Provide back-up support):

Promote organizational compliance with accrediting agency, state, and federal regulations
Manage BBA's occurrence program
Perform investigations for occurrences
Manage and perform internal audits

ESSENTIAL DUTIES AND RESPONSIBILITIES
Software Specialist:
· Administrate BBA’s Blood Establishment Computer System (BECS) and other applicable software programs.
· Manage and perform software configuration changes, upgrades, and validations where applicable.
· Build and optimize software programs to support BBA operations and improvements.
· Support software changes or implement new software needed for changes to equipment or processes
· Using vendor supplied documentation, in tandem with vendor SMEs, troubleshoot software problems.
· Work with vendor to implement new software upgrades. Evaluate release notes to determine impact of upgrade.
· Request feature enhancements to improve software.
· Provide customer service to BBA’s software users.

Quality Systems:
· Perform duties in compliance with all applicable regulatory and accrediting agencies. Ensure OSHA regulations and cGMPs are
adhered to.
· Perform occurrence investigations including Occurrence Reports (ORs), Post Donation Information (PDI), Biological Product Deviation
Reports (BPDRs), and Quarantine and Lookback (Q&LB) for positive test results.
· Assist with the review, compilation, and submission of FDA reports, correspondence, product licensing, etc.
· Develop operational audit plans, perform audits, write audit reports, and issue audit findings to department management. Audits will
include: blood center processes, procedures, work areas, electronic records, and documents.
· Provide support during external agency inspections (FDA, AABB, etc.).
· Facilitate changes to Standard Operating Procedures (SOPs). This may include writing and updating policies, processes, and
procedures.
· Manage record retention process and record storage areas.
· Maintain positive communication with all departments. Promote a positive work environment in which staff work cooperatively
toward objectives.
· Exhibit support of BBA’s values, mission statement, quality objectives, and customer service standards at all times.
· Perform other duties as assigned and qualified to do.

CUSTOMER INTERACTION/PROBLEM SOLVING

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general.
Must make customer’s needs a high priority in face-to-face, telephone, and email contact.
Must consistently deliver service in a timely, accurate, professional, and friendly manner.
Must demonstrate a high level of problem-solving skills.

QUALIFICATION REQUIREMENTS
To perform this job successfully, each essential duty (as listed above) must be performed satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

GENERAL KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of general safety and quality assurance policies.
Exceptional computer skills. Proficient in Microsoft Office applications (Word, Excel, Access).
Strong organizational skills and ability to prioritize tasks.
Strong interpersonal and communication skills.
Effective written and verbal communication skills.
Ability to work independently, be self-motivating, perform tasks of a highly detailed nature accurately within
required timeframes, and adapt to fluctuating workloads.
Ability to write and interpret technical, professional, and other work-related documents.
Ability to problem solve at a high level through interpretation of regulatory guidelines, applicable laws and
statutes, and industry standards, and using quality-focused decision making.
Ability to network with internal and external resources, build relationships conducive to a quality environment and
continue growth in knowledge areas related to industry.
Ability to interface effectively and harmoniously with co-workers, the general public, and regulatory inspectors.
Ability to perform job duties in a manner that is professional, ethical, diplomatic, inquisitive, and flexible.
Ability to instruct and train staff in software programs.
Ability to organize and maintain company records.
Ability to maintain confidentiality of donors, customers, employees, and BBA business information..

EDUCATION
Associate's or Bachelor's Degree in relevant field strongly preferred Experience may be substituted with a demonstrated ability to perform regulatory interpretation and advanced technical writing.

EXPERIENCE
Minimum one year experience with healthcare or quality system related software applications. One year of experience in highly regulated environment preferred which included responsibility for compliance, policy, and procedure development and implementation while working with a diverse employee population.

CERTIFICATES, LICENSES, ETC.
Minimum: Valid Driver’s License
Preferred: MLT, MT, or MLS.

WORK ENVIRONMENT

Extensive use of computers.
Must be able to lift at least 30 pounds and sit for long periods of time.
Potential hazard due to exposure to blood or other potentially infectious materials. The Blood Bank of Alaska follows OSHA Bloodborne Pathogens Standards in the workplace.
Must be able to walk moderate distances, climb stairs, reach, push, pull, and bend in order to perform his/her job duties.

About the Company

Blood Bank of Alaska, Inc.

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