Quality Technician

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Position Summary

The Manufacturing Quality Technician is responsible for supporting day-to-day quality activities throughout the manufacturing operation, ensuring products and processes meet customer, company, and regulatory requirements. This position combines hands-on manufacturing quality support with responsibilities for maintaining and improving the company’s Quality Management System (QMS).

The Quality Technician will perform inspections, support problem-solving and corrective actions, maintain quality documentation, assist with audits, and ensure controlled documents are current, accurate, and available at the point of use. The ideal candidate has experience in a manufacturing environment and understands quality systems, document control, inspection methods, and continuous improvement.

Key Responsibilities

Quality Management System

· Support the implementation, maintenance, and continuous improvement of the company’s Quality Management System.

· Maintain awareness of applicable ISO, customer, and internal quality requirements.

· Assist with internal, customer, and third-party quality audits.

· Maintain quality records and ensure required documentation is completed accurately and retained according to established procedures.

· Assist with corrective action, preventive action, and continuous improvement activities.

· Track quality issues, corrective actions, and follow-up activities to ensure timely completion.

· Assist in maintaining quality metrics and reports, including scrap, rework, customer complaints, first-pass yield, and other applicable KPIs.

· Assist with process audits and layered process audits.

Document Control

· Maintain controlled copies of procedures, work instructions, inspection instructions, forms, specifications, and other QMS documentation.

· Review documents for accuracy, completeness, revision level, and approval status.

· Process document revisions and ensure changes are properly reviewed and approved.

· Update controlled documents when manufacturing processes, equipment, specifications, or customer requirements change.

· Remove obsolete documents from points of use and ensure only current revisions are available to employees.

· Maintain document revision history and supporting records.

· Coordinate document updates with Engineering, Manufacturing, Maintenance, Quality, and other affected departments.

· Assist employees in locating current procedures, work instructions, and forms.

· Support periodic reviews of controlled documents to ensure they remain accurate and effective.

Quality Inspection & Manufacturing Support

· Perform incoming, in-process, and final inspections using established inspection procedures and customer specifications.

· Utilize calipers, micrometers, gauges, CMM equipment, optical measurement systems, and other inspection equipment as required.

· Review engineering drawings, specifications, control plans, inspection instructions, and customer requirements.

· Support production personnel with quality questions and provide guidance regarding product and process requirements.

· Identify nonconforming material and assist with containment, disposition, and corrective actions.

· Maintain accurate inspection and quality records.

· Perform first-piece, last-piece, and periodic production inspections as required.

· Support measurement system and gauge calibration activities.

Problem Solving & Continuous Improvement

· Participate in root-cause analysis using tools such as 5-Why, Fishbone/Ishikawa, Pareto analysis, and other problem-solving methods.

· Support corrective and preventive action activities.

· Assist with containment and root-cause investigations for internal and customer quality issues.

· Participate in process improvement and Lean Manufacturing initiatives.

· Identify recurring quality problems and communicate trends to Quality and Operations leadership.

· Assist with developing and updating control plans, inspection plans, and standard work.

· Work closely with production teams to identify opportunities to reduce scrap, rework, variation, and customer defects.

Qualifications

Required

· High school diploma or equivalent.

· 2+ years of manufacturing quality experience preferred.

· Experience working in a manufacturing environment.

· Understanding of basic quality inspection methods and measurement equipment.

· Ability to read and interpret engineering drawings and specifications.

· Experience with quality documentation and record keeping.

· Strong computer skills, including Microsoft Excel and Microsoft Office.

· Strong attention to detail and organizational skills.

· Ability to communicate effectively with production, engineering, and management personnel.

Preferred

· Experience with an ISO 9001 Quality Management System.

· Experience with document control systems or QMS software.

· Experience with corrective action and root-cause analysis.

· Experience with internal or customer audits.

· Experience with control plans, PFMEA, inspection plans, and work instructions.

· Experience with statistical process control (SPC).

· Experience with GD&T.

· Experience with CMM or other automated inspection equipment.

· Experience in die casting, CNC machining, metalworking, or other discrete manufacturing environments.

· ASQ Certified Quality Technician (CQT) or similar certification