Quality Technician

Shift

Pay: $20.00 per hour

Shift: Monday-Friday, 6:00AM-2:00PM
Location: Richmond, VA

General Summary

This position independently performs quality inspections, product evaluations, and systemic status updates to ensure materials, products, and processes meet established quality, regulatory, and/or customer requirements.  This position applies supplied quality guidelines to make product quality determinations, executed product status changes within the Warehouse Management System (WMS) as instructed, and provides day-to-day support for investigations, audits, and continuous improvement activities.

This position has additional responsibility to make product quality determinations and update associated WMS records.

Primary Responsibilities

• Perform product inspections and evaluations to determine quality status using approved procedures, specifications, visual aids, and decision matrices.
• Make product quality damage determinations (e.g., acceptable, restricted, on hold) in accordance with supplied guidelines and escalation criteria.
• Execute product status updates and inventory dispositions within the Warehouse Management System (WMS) per approved instructions.
• Accurately document inspections, determinations, and actions in quality records and electronic systems.
• Identify, investigate, and escalate quality deviations or nonconformances in alignment with established procedures.
• Support root cause analysis and corrective actions by gathering data, evidence, and observations.
• Participate in audits, customer inquiries, and continuous improvement initiatives.
• Other duties as assigned.

Required Qualifications & Experience:

• High school diploma or GED.
• 1 year of experience in quality, inspection, warehouse, manufacturing, or regulated operations.
• Demonstrated ability to follow and apply written quality procedures and decision guidelines.
• Experience performing inspections and documenting quality activities.
• Ability to operate with instruction and training appropriate material handling equipment, as required.
• Ability to work in a warehouse or operational environment, including standing, walking, and lifting as required.

Preferred Qualifications & Experience:

• Experience making product quality damage determinations or inventory disposition decisions under defined guidelines.
• Hands-on experience using a Warehouse Management System (WMS) to update product or inventory status.
• Familiarity with regulated environments such as medical devices, pharmaceuticals, healthcare logistics, or food distribution.
• Exposure to ISO-based quality systems, GMP, or similar regulatory frameworks.
• Experience supporting audits, investigations, or corrective action activities.

Skills & Abilities:

• Strong attention to detail and sound judgment within defined decision frameworks.
• Ability to interpret specifications, procedures, and quality guidelines accurately.
• Proficient computer skills, including WMS and quality systems.
• Effective written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Commitment to compliance, data integrity, and continuous improvement.

Requirements, Perks, and Benefits (US -- Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact

FSC.TalentAcquisition@fedex.com

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: FedEx Supply Chain ofers competitive hourly rates depending on your location and experience.
• 401K plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time of (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

Pay Range

Pay Transparency