Quantum Product Support Technician I (8:30am-5pm, 9:30am-6pm rotation)

Hourly Rate: $22.59 with $5,000 annual bonus potential

DESCRIPTION/JOB SUMMARY

To assist in trouble-shooting and providing technical support for Quantum Rehab products and problem resolution for Providers

RESPONSIBILITIES/DUTIES

• Assist in trouble-shooting Quantum Rehab products and provide technical support for all Providers
• Enter orders and data received via the telephone, web, and faxes
• Identify and communicate areas for improvement regarding customer satisfaction
• Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.)
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management 
• Complete the Annual CTPAT Security Training 
• Focus on continuous improvement, and consistently demonstrate good business judgment 
• Work effectively with all Pride departments to exceed internal and external expectations
• Pride retains the discretion to modify duties and/or assign other duties as necessary

  REQUIRED SKILLS

• Must be a team player, friendly, professional, detail-oriented, and honest

  Must have the ability to:

• Multi-task, problem-solve, and prioritize in a fast-paced working environment
• Use hand tools and standard power tools
• Read and comprehend work instructions

  Must have:

• Relentless drive to achieve advancement and continuous improvement
• Basic working knowledge of Microsoft Office Word and Excel
• A willingness to learn and/or adapt to new work methods
• Excellent telephone etiquette skills
• Excellent verbal and written communication skills

  PREFERRED SKILLS

• Push/Pull/Lift 25 lbs. preferred

  REQUIRED EXPERIENCE

• At least 1 year of customer service experience

  PREFERRED EXPERIENCE

• At least 1 year of hands-on mechanical and/or electrical experience in an environment supporting design, manufacturing, or technical processes preferred
• Current or previous successful employment experience with Pride Mobility Products Corporation preferred

  REQUIRED EDUCATION

• High School Diploma or GED

  PREFERRED EDUCATION

• Associate degree in an electronics, technical or biomedical related field preferred

  REQUIRED QUALIFICATIONS

• Must be legally authorized to work in the United States without sponsorship now, or in the future

  DETAILS

• This job description is not intended to be all-inclusive
• In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

  Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. 

• Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

  If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.