Watermark Ford Hyundai of Marion is looking for an organized, outgoing, and dependable Service Business Development Associate to join our Quick Lane team.
This position plays an important role in keeping our customers informed and our service department running smoothly. The ideal candidate enjoys helping people, communicates well by phone and text, stays organized in a fast-paced environment, and follows through until the job is complete.
Automotive experience is helpful but not required. We are willing to train the right person who has strong customer-service and computer skills.
Answer incoming service calls, texts, and online appointment requests
Schedule Quick Lane maintenance and service appointments
Contact customers for recommended maintenance and follow-up services
Provide customers with timely updates on the status of their vehicles
Follow up with customers after service visits to ensure satisfaction
Assist Quick Lane advisors with customer communication and daily workflow
Help the Quick Lane manager monitor appointments, work in progress, and completed repairs
Process and close warranty claims and repair orders accurately
Verify that required information and documentation are complete
Help maintain accurate customer and vehicle information in dealership systems
Contact customers concerning missed appointments and rescheduling
Assist with service reminders, declined-service follow-up, and other customer-retention efforts
Work with advisors, technicians, parts personnel, and management to help provide a smooth customer experience
Perform other administrative and customer-service duties as needed
Friendly, professional, and confident communication skills
Strong phone, text, email, and customer-service skills
Dependable attendance and a positive attitude
Ability to stay organized while handling multiple customers and tasks
Strong attention to detail and follow-through
Comfortable working with computers and learning dealership software
Ability to work effectively as part of a team
Previous automotive dealership, service scheduling, warranty, administrative, or customer-service experience is preferred but not required
High school diploma or equivalent
Valid driver’s license
Competitive pay
Paid training
Health, dental, and vision insurance
Paid time off
401(k) retirement plan
Employee vehicle and service discounts
Opportunities for advancement
A professional, team-oriented work environment
This is a full-time, in-person position. The work schedule may include some Saturdays based on Quick Lane operating hours.
If you are a people person who takes pride in staying organized, helping customers, and making sure nothing falls through the cracks, we would like to meet you.
Watermark Ford Hyundai of Marion is an Equal Opportunity Employer.