Quick Lane Service Advisor

Gary Crossley Ford is a trusted, locally owned dealership that has proudly served the Kansas City area for over 30 years. Our Quick Lane team is dedicated to delivering fast, reliable vehicle maintenance for customers who need quality service without the wait. We take pride in our honesty, customer satisfaction, and strong, supportive team culture.

Job Description

As a Quick Lane Service Advisor, you’ll be the first point of contact for our Quick Lane customers. You’ll greet customers, assess their vehicle service needs, recommend appropriate maintenance services, and work closely with our technicians to ensure timely, high-quality repairs.

Responsibilities

• Greet Quick Lane customers in a friendly, professional manner

• Perform quick vehicle walk-arounds and help identify service needs

• Communicate service recommendations clearly and confidently

• Create accurate repair orders and help manage service workflow

• Keep customers informed on vehicle status and completion times

• Collaborate with technicians to ensure smooth daily operations

• Maintain a clean, organized, and customer-friendly work environment

Qualifications

• Previous experience as a service advisor or in a customer-facing automotive role is a plus, but not required—we’re happy to train the right candidate

• Strong communication and organizational skills

• Ability to thrive in a fast-paced, team-oriented environment

• Basic automotive knowledge or a willingness to learn

• High school diploma or equivalent

• Valid driver’s license

What We Offer

• Competitive pay with commissions

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Employee discounts

• Ongoing training and clear career growth opportunities

Ready to join a fast-growing, customer-focused service team? Apply today and accelerate your career at Gary Crossley Ford!