Quicklane Advisor / Service Writer

Heritage Ford is a family owned and operated business which has served the Southern Indiana/Louisville community since 1986. We put the highest value on our customers as well as each member of our team. Our co-workers and customers are like family to us.

If you are aligned with our philosophy of providing our customers the greatest value possible, value a professional family atmosphere of trust, and are willing to contribute to a winning team, we would love to meet you.

BENEFITS

• Medical Insurance
• Dental Insurance
• 401k
• Great work environment

RESPONSIBILITIES

• Greet customers promptly in a friendly manner
• Obtain customer and vehicle information
• Provide excellent customer service to all customers
• Clearly report all vehicle symptoms as described by the customer
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional Customer Satisfaction
• Previous customer service experience
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.