The Quick Lane Service Advisor is responsible for the daily operations of the Quick Lane. They assist customers with requests for repairs and for maintenance service.
ESSENTIAL DUTIES:
- Manage the daily operations of the Quick Lane
- Supervise work of all lube technicians
- Greets all customers promptly; provides timely professional service
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns
- Establish job assignments with related functions for each employee
- Communicates with customer about status of work
- Coordinates activities to ensure repair work is fixed right the first time and completed on time
- Use quality control procedures designed to monitor quality of work and take corrective action where standards are not met
- Meets or exceeds goals for add-on sales
- Delivers the right car in perfect condition, every time
- Identifies repeat customers and treats them accordingly
- Documents repair order changes
- Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy
- Initiates housekeeping and safety procedures that result in a safe and attractive shop and reception area
- Takes credit card payments from customers
QUALIFICATIONS:
- Some automotive/vocational training preferred
- Experience in an automotive service environment preferred
- Ability to read and comprehend instructions and information
- Ability to operate a motor vehicle
- Valid in-state driver’s license and a good driving record
- Ability to use a computer
- Strong ability to communicate both verbally and in writing
- Professional personal appearance
- Work well in a team environment
- Willing to submit to a pre-employment background check & drug screen
Benefits:
- Competitive compensation based on experience
- Zeigler University Training Program
- Renowned Guest Speakers
- Health & Wellness Platform
- Hourly
- Non-Exempt