Quicklane Service Advisor

Serving as the primary point-of-contact for all automotive service and repair matters, the Automotive Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.

RESPONSIBILITIES

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Promotes a "white-glove" environment to showcase the repair facility
• Takes ownership and accepts accountability for delivering outstanding service levels

QUALIFICATIONS

• High school diploma or GED required; post secondary education or coursework desired
• Certification through the National Institute for Automotive Service Excellence desire
• Broad scope of automotive mechanical/electrical knowledge
• Verifiable customer service performance record and/or training required
• An impressive work ethic
• Neat, clean, and professional appearance
• Unrestricted driver's license and clean driving record