Apple, Asset Management, Communication Skills, Data Quality, Documentation, Establish Priorities, Identify Issues, Industry Standards, Internet Security, Leadership, Lift/Move 50 Pounds, Microsoft Windows Operating System, Network Administration/Management, Operational Support, Peripheral Hardware, Printers, Privacy Controls, Problem Solving Skills, Procedure Development, Project/Program Management, Root Cause Analysis, System Migration, Systems Administration/Management, Systems Maintenance, Technical Support, Technical Writing, VoIP (Voice over IP)
JOB GOAL:
The District Technology Specialist provides advanced technical support, systems administration, and project leadership for district technology systems. This role is responsible for resolving complex tasks, issues escalated from front-line (Tier 1) support, maintaining and improving critical systems, leading and participating in technology projects, and ensuring reliable, secure, and effective technology services across the district while ensuring a positive support experience.
QUALIFICATIONS:
- Associate's degree in a related field or equivalent combination of education and experience, preferred
- Three or more years of experience in technology support, systems administration, or a similar role
- Strong technical background supporting Windows, Apple, ChromeOS, Google Workspace, and related enterprise systems
- Experience with device management, identity systems, VoIP, networking, and/or infrastructure platforms, preferred
- Demonstrated ability to troubleshoot complex technical issues across multiple systems
- Strong communication skills and ability to explain technical concepts in non-technical terms
- Ability to work independently, manage projects, and prioritize competing demands
- High degree of professionalism, discretion, and attention to security, privacy, and data integrity
PERFORMANCE RESPONSIBILITIES:
- Provide advanced troubleshooting and resolution for issues within assigned system-defined roles and operational platforms supporting district devices, accounts, peripherals, classrooms, and related technologies.
- Serve as the escalation point for issues that cannot be resolved by front-line (tier 1) support staff
- Provide in-person and remote assistance following established procedures and documentation within assigned system-defined roles and operational platforms
- Document all work in the district's ticketing and asset management systems, logging technical requests, solutions, and account for time and resolution of work
- Administer, configure, and maintain district technology platforms and systems
- Own the reliability, security, and performance of assigned systems and services
- Perform advanced troubleshooting including root cause analysis of complex or systemic issues
- Lead and implement technology projects including system upgrades, migrations, and new equipment and platform deployments
- Design and maintain system configurations, standards, and documentation
- Work with vendors and service providers on support, integration, and project delivery
- Support Tier 1 staff and develop procedures and escalation standards
- Monitor system health and proactively address risks and performance issues
- Ensure systems comply with applicable federal and state data privacy and cybersecurity laws, district policies, and recognized industry standards for security, reliability, and business continuity
- Support classroom and other technologies such as phones, displays, printers, audio systems, and other peripherals
- Collaborate with leadership to plan technology improvements and roadmap initiatives
- Collaborate on joint technical projects
- Create and maintain technical documentation
- Assist in the maintenance and troubleshooting of networking and server infrastructure
- Other duties as assigned by the Executive Director of Technology or designee
REPORTS TO: Executive Director of Technology
PHYSICAL REQUIREMENTS:
Typical office conditions: sitting, bending, stooping, filing, occasional lifting of up to 50 pounds of office supplies/files. Close vision at or correctable to normal range.
TERMS OF EMPLOYMENT:
Per BAO collective bargaining agreement - 213 days
SALARY:
Per BAO collective bargaining agreement
B
Barnstable Public School