Radiation Oncology Patient Care Coordinator- Westbrook Rock Row

New England Cancer Specialists (NECS) is growing, and we are seeking a Radiation Oncology Patient Care Coordinator to join our team! The Radiation Oncology Patient Care Coordinator is responsible for providing quality and compassionate care to patients receiving radiation therapy for various types of cancer and tumors. You will perform a variety of administrative duties, while creating a calm, supportive atmosphere. The Patient Care Coordinator will adhere to the check-in process displaying detailed and accuracy with every patient. along with being responsible for scheduling and coordinating all internal and external appointment's in a timely manner. You will demonstrate superior customer service and the ability to be an effective team player.

NECS is a community-based private medical practice composed of 18 oncologists and hematologists serving New England from 4 different locations in Maine (Kennebunk, Westbrook Rock Row & Topsham) and New Hampshire (Portsmouth). We are proud to be an adult oncology member of the Dana-Farber Cancer Care Collaborative, striving to provide the highest quality care and unmatched, holistic support for every patient, every day. Our mission is simple, to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians; every team member is valued and important in making a difference for our patients.

Responsibilities:

• Responsible for having computers on, waiting room picked up, lamps turned on, and door unlocked by opening time.
• Responsible for checking patients into the office
• Responsible for obtaining and registering accurate and up-to-date insurance, including scanning of insurance cards and importing Intake paperwork.
• Responsible for banding appropriate patients for identification purposes
• Presents HIPAA form and Consent form when appropriate.
• Collects co-payments when applicable
• Schedules appointments for patients either by phone when they call in or in person after an office visit, following all scheduling guidelines.
• Communicates clearly and professionally to patients and staff. Accurately communicates all necessary instructions for upcoming appointments, scans or procedures to patients
• Returns all phone calls by end of same business day.
• Communicates consistently and frequently with Radiation Therapist lead any changes to or effecting patient care plan to ensure best possible care for every patient.

Required Education and Experience:

• High school diploma or GED required. Certificate of completion from an accredited program for Medical Assistant or Medical Secretary Certification preferred.
• Minimum one year prior clerical and/or Medical Secretary experience in a health care field, oncology experience preferred.
• Knowledge and application of medical terminology required. Previous experience with electronic medical record systems required.
• Exceptional customer service experience required.

Benefits:

New England Cancer Specialists offers competitive pay and a comprehensive benefits package to our employees. Our benefits include medical, prescription, dental, and vision insurances. Company-paid Life Insurance, Short Term, and Long-Term disability insurances as well as Long Term Care insurance. Other benefits include a company-sponsored