Radiology Aide- CT-Hospital of the University of Pennsylvania- HUP

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Current UPHS-paid Employees must CLICK HERE to apply on the Internal job board

Radiology Aide- CT-Hospital of the University of Pennsylvania- HUP

Job ID: 322194

Category: Radiology/Imaging

Work Type: PER DIEM

Location: Philadelphia, PA, United States

Work Schedule: PRN-All Shifts

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• The Radiology Aide greets and provides information to help orient patients and family members to the section, the department and the facility. Notifies appropriate section of patients' arrival and communicates movement of patients within the facility. Will troubleshoot to resolve patient and family member needs and problems and escorts and directs patients and family members to appropriate areas. Facilities access to all UPHS clinical services in response to patients' needs. Patients taken to exam areas within 10 minutes. Aides demonstrate excellent customer service skills and patient feedback reflects high level of satisfaction. Recovery system and resolution strategies meet or exceed patient's expectations.

Responsibilities:

• tAnticipates and resolves scheduling conflicts/patient delaystContacts sections with notification of emergency examstShares collected patient information and reported findings

with appropriate personnel communicates and resolves problems with insufficient datatTroubleshoots issues that impact resource utilization and communicates patterns of misutilization to appropriate partiest Is expected to support and comply with all standards for UPHS licensure

to include JCAHO, State and any other licensing agency.tIs expected to complete all annual in-service programs both online and on paper as established in UPHS and Department policies.tExpresses Compassion and HospitalitytSmiles and warmly welcomes patients, customers, and all staff members in all interactionstNotices and acts on opportunities to give directions, answer a question or provide information or reassurancetDisplays sensitivity to feelings of patients, customers, and staff memberstDiscusses patient issues privately and in an appropriate settingtStays calm, organized, patient and constructive in stressful situationstDemonstrates Passion for Quality and ServicetAdapts roles/responsibilities to meet or exceed customer needs through quality care and servicetAccepts ownership to ensure fulfillment of customer needstAnticipates customer expectations and acts to meet themtWins customer loyalty with superior servicetWorks Together for ResultstUnderstands the value of working with otherstDemonstrates a willing commitment to working cooperatively with otherstNegotiates and delivers on agreed upon commitmentstProvides timely, fact-based, constructive and appreciative feedback in all directionstListens actively, carefully and respectfully to what others have to say to truly understand their perspectivestEffectively works with others to achieve UPHS' commitment to its' patients, to education and to researchtDemonstrates Ownership & AccountabilitytContinually seeks the highest standards for personal and professional performancetTakes personal ownership for understanding and meeting the needs of customers, fellow staff members and faculty to achieve UPHS' commitment to its patients, to education and to researchtTakes responsibility for one's actionstMakes decisions as though UPHS' resources were one's owntManages Resources & ProcessestConsistently seeks to improve easy access to great quality care, great service and great valuetCreates processes to ensure continual communicationtUnderstands capabilities and availability of resourcestUtilizes resources to strengthen results for customers, fellow staff members and health systemtContinuously Learns & Improves PerformancetProactively seeks out and creates opportunities for lifelong learningtSeeks out and acts on feedback to improve behaviortShare ideas, information and knowledge with otherstTakes every opportunity to continuously learn and improvetInterpersonal RelationstListens willingly to concerns expressed by otherstTakes initiative to resolve conflictstResponds with empathy to patients, customers and internal stafftSupports diversity by demonstrating fairness and respect for needs of team members, patients and their familiestExercises complete patient confidentiality in all dealings with patient informationtDemonstrates resilient behavior in supporting patients, fellow staff members and other UPHS personneltCommunicationtExchanges information clearly, concisely and accuratelytPresents ideas and information in ways that others can easily understand through both written and verbal practicestWrites concise, accurate and well organized documentation dealing patient encounterstKeeps patients and family members informed about activities to be performedtRelays information to appropriate staff, referring office practices and other necessary parties in a timely and accurate waytOrganizationtRoutinely reviews responsibilities and prioritizes assignments to achieve successful outcomes for patients, fellow staff members and other UPHS personneltProcesses written material, documentation and other report assignments quickly accuratelytCoordinate multiple assignments and tasks for successful delivery with complete effectivenesstProblem SolvingtIdentifies and uses resources to solve patient and family concernstTakes initiative to identify problems and potential solutionstMakes decisions that represent the UPHS system view of customer service, resource management and quality caretTransports patients as needed and requestedtHandles patient paperwork with utmost care to ensure correct flow of patient through the departmenttMaintains a safe environment for patientstDoes not leave patients unattendedtIs explicit and patient when interacting with patients, family members and care giverstProvides instruction to patients/caregivers

allows time for questions, etc.tSpeaks respectfully to adult patients and

Credentials:

• Basic Cardiac Life Support (Required)
• CPR required within 6 months of hire

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• Education Specialization: High School degree or High School Equivalency Equivalent Experience:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Current UPHS-paid Employees must CLICK HERE to apply on the Internal job board

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