Basic Life Support (BLS), Calendar Management, Communication Skills, Conflict Resolution, Customer Support/Service, Healthcare, Healthcare Management, High School Diploma, Hospital, Interpersonal Skills, Medical Office, Medical Records, Multitasking, Organizational Skills, POP (Post Office Protocol), Presentation/Verbal Skills, Problem Solving Skills, Radiation Safety, Radiology, Scripting (Scripting Languages), Writing Skills
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:
1.
Respects and protects the patient's rights to confidentiality and privacy and discloses information only for professional purposes which are in the patient's best interests with full consideration of their legal rights.
2.
Provides safe patient care by verifying patient identification according to established policy and assures the presence of any screening forms, scripts and all laboratory reports indicated. Brings patients to exam rooms, asks pre-clinical questions and prior history. Fax doctor offices for revised script and keep track of sent scripts in binder.
3.
Comply with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infectious body fluids, chemical disinfectants, and other hazardous substances.
4.Facilitates workflow for all out-patient radiology modalities. Prints daily schedules to ensure optimal workflow. Puts together patient folders with reports and scripts. Communicates any delays to the front desk and patients. Handles all incoming calls and communication from various doctors' offices/ ICC/POP/STAT LINE. Updates radiologists with pending patients at end of day.
5.Knowledge of and performs specific tasks in the following systems:
14.Transport patients to the OR as needed.
15.Order forms as needed
16.Knowledgeable of all radiation safety guidelines, as well as in use of equipment and supplies necessary to prepare for each procedure (breast biopsies within
17.Attends scheduled staff meetings, in-service education opportunities and participates in continuing education programs. Formulates and maintains effective working relationships with peer, managers, and other managers of the health care team.
QUALIFICATIONS/REQUIREMENTS:
- High School Graduate or equivalent required.
- One year of Radiology department experience highly preferred.
- Maintains current BLS certification.
- Ability to communicate effectively with patients, their family members, physicians, and other health care workers.
- Ability to establish and maintain effective interpersonal professional relationships with physicians, management, peers, patients, and their families.
- Must convey a positive attitude and present a professional appearance.
- Must have effective communication (both oral and written) skills sufficient to resolve conflicts, and relay information concisely to staff, patients, and other hospital personnel.
- Must have sufficient organizational skills.
- Demonstrate strong customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving issues and conflict.
- Demonstrate initiative and the ability to work independently.
- Demonstrate the ability and flexibility to effectively handle challenging and stressful situations and to balance and shift multiple priorities.
- Must have the ability to adapt to frequent interruptions and shifting priorities in a fast-paced environment.
- Must have interpersonal skills sufficient to interact effectively with patients who may be under physical and/or emotional stress.
- Must have to ability to handle sensitive and confidential patient information