Radiology Supervisor

Primary Purpose

Supervises, organizes and coordinates the clinical and technical aspects of services rendered to ensure the delivery of timely and quality services.

Minimum Specifications

Education

• Must be a graduate of an accredited imaging program in Sonography
• Prefer a Bachelors' Degree in health care field.

Experience

• Must have four (4) years of progressive responsibility in Radiology operations, including knowledge of procedures, workflow within assigned Radiology area, quality monitoring, and general operational troubleshooting.
• Previous supervisory or leadership experience preferred.

Certification/Registration/Licensure

If hired in Women's and Infants Specialty Health - Sonography- cost center 60300:

• must be registered as a Sonographer by the American Registry of Diagnostic Medical Sonographers (ARDMS OB/GYN). Must have Fetal Echocardiography (FE) and/or Registered Cardiac Sonographer (RCS) from the American Registry of Diagnostic Medical Sonography (ARDMS).

In any department, all positions must have a current Healthcare Provider (BLS Level) CPR course completion card from one of the following:

• American Heart Association

• American Red Cross Rescuer

• Military Training Network

Skills or Special Abilities

• Must successfully understand Radiology Operations, demonstrated by understanding workflow, requirements, and staff logistics.
• Must have time management skills with demonstrated ability to successfully handle multiple projects and assignments.
• Must be able to demonstrate good phone etiquette, interpersonal and verbal/written communication skills.
• Must be able to assess and or determine process flow requirements that will lead to improved patient flow/staffing.
• Must be able to demonstrates independent judgement, critical thinking, and problem-solving skills when appropriate.

Responsibilities

• Functions as a leader/expert in appropriate modality or multiple modalities. Assists in the selection, training, and supervision for assigned staff to ensure maximum utilization of individual and group capabilities, while providing optimal service to internal and external customers. Responsible for operational practices that deliver effective and efficient services and ensure optimal patient outcomes. Collaborates with medical staff and administration to assess operations and evaluate quality. Identifies and analyzes work processes implementing appropriate changes to improve effectiveness, productivity and efficiency and patient access.
• Upholds policies and procedures, conducts appraisals and progressive discipline reports. Responds to patient safety posts and investigations within established department expectations. Responds to inquiries, calls, emails in a timely and professional manner. Communicates shift hand off regarding workflow issues with equipment or pending exams with oncoming staff. Engages in equitable distribution of departmental workloads. Communicates changes and provides operational guidance to staff as needed.
• Responsible for effective fiscal management of assigned areas in the Radiology-Clinical Support division, ensuring appropriate use of department resources. Utilizes benchmarks for staffing levels. Demonstrates ability to flex resources to changing volume and acuity requirements.
• Identifies achievable initiatives to improve work processes and improve customer (internal as well as external) satisfaction. Responsible for monitoring satisfaction results as appropriate to ensure the support of the overall goals of radiology and the mission of Parkland. Assists in meeting or exceeding annual patient satisfaction goals established by radiology leadership and Parkland.
• Monitors and ensures QC/QA compliance with all relevant laws, state and federal regulations, licensing and accreditation requirements, hospital and departmental standards for safety, infection control and equipment performance. Provides timely access to equipment, supplies, and logistical support to the Information Technology, Bio Medical, Clinical Engineering and Medical Physicists departments. Facilitates/follow-up with repairs and maintenance as needed on equipment and supplies. Troubleshoots system and equipment issues as needed.
• Provide patient care as a Technologist when appropriate; responsibilities include, but are not limited to, performing basic and/or complex procedures on assigned patients to ensure that scanning needs are met. Review physician orders and applicability to the imaging protocol. Screen patients for safety and review any contraindications for exams which would prohibit or modify the exam. If modification of an imaging protocol is necessary consult with radiologist to determine appropriate sequences, parameters, etc. Document changes as appropriate in electronic health record. Ensure other resources have been scheduled accordingly. Interviews patient (two patient identifier) conducts patient screening and obtains medical history pertaining to procedure's clinical criteria. Explains procedure and instructs patient on necessary requirements needed to provide diagnostic images. Answers questions/screening concerning procedures, medications, etc. for relevant exams. Assists the physician as needed in performing procedures. Ensures that images and records are properly completed with patient identification data and appropriate labeling. Utilizes technical knowledge and skills to perform procedures accurately and in a timely manner in accordance with age specific criteria. Completes exam charges and image documentation in a timely manner. Administers contrast material/medication in the correct dosage, route and observes patients for adverse reactions, within the scope of licensure. Engages in equitable distribution of departmental workloads. Coordinates continuity of patient care to the varying locations. Provides escalation and add on assistance with scheduling modality exams. Available for assistance during scheduled downtime procedures.
• Assists with the implementation of new programs related to modality (software, research, educational). Provide quotes from vendors for operational and/or capital budgets. Identifies supply needs, monitors expiration dates of all supplies and takes appropriate action.
• Participates in departmental Performance Improvement Programs, radiology user groups such as Radiology User Group (RUG), understands "ICARE" and its relationship to the work environment, attends department and modality meetings satisfactorily. Functions in the department as part of an interdisciplinary team and collaborates in the care and service delivery process of patient care through effective communication with other service lines. Demonstrates conscious effort to be good stewards of hospital resources to ensure Parkland financial goals are met.

Job Accountabilities

• Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.