Clinical Support, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Demographics, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Hospital, Maintain Compliance, Medical Terminology, Outpatient Care, Patient Registration, Radiology, Reimbursement, Schedule Development
Full-Time, 40 Hours/Week
Day Shift
Onsite
Summary:
Serves as first point of contact for coordinating Radiology Services for out-patients, internal and external providers and other clinical and support staff. As a team member, you will work to provide the best care and services, to ensure customer satisfaction and a positive patient experience, upholding the Akron Children's Hospital's culture and values.
Responsibilities:
- Manages complex scheduling and coordination of services for Radiology appointment requests.
- Responsible for knowledge and understanding of clinical criteria warranting specific Radiology orders, and scheduling according to the Department of Radiology guidelines.
- Responsible for verifying and ensuring that all patients' physician orders are received, written and ordered correctly and in accordance with Radiology guidelines and protocols.
- Ability to communicate STAT results to providers and patients, while maintaining HIPPA compliance and demonstrating sensitivity to the patients and families.
- Gathers appropriate registration information, including demographic and insurance verification to expedite the Authorization/ Pre-Certification process and to achieve optimal reimbursement.
- Greeting and registering outpatients for their appointments that includes gathering accurate demographic and financial information or scheduling of walk-in patients.
- Other duties as required.
Other information:
Technical Expertise
- Experience working with all levels within an organization is preferred.
- Experience in healthcare is preferred.
- Basic knowledge of medical terminology and patient scheduling experience preferred.
- This position requires excellent communication skills.
Education and Experience
- Minimum of 1 year experience in patient registration, scheduling, office, or a customer service role, using computers, required.
- High School Diploma or GED required.
- CHAA (Certified Healthcare Access Associate) or related medical certification a plus.
- This position requires telephone work, customer interface, the ability to work independently and use sound judgement
Full Time
FTE: 1.000000
Status: Onsite
A
Akron Children's Hospital