Randall Reed's Planet Ford 635 - Automotive Service Advisor

Randall Reed's Planet Ford 635 - Automotive Service Advisor 

Email A Resume Directly To:  Sheena Sharapata at SSharapata@WCAO.net 

Job Description

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously

• Listen to each customer and clearly articulate repair needs to techs

• Upsell recommended/additional services using low-pressure, high-integrity methods

• Provide accurate estimates of repair/maintenance costs

• Adherence to dealership policy on customer vehicle care and operation

• Follow up on each repair and keep customers informed of progress

• Sell and manage extended warranties

• Inspect repair quality and ensure that all work is complete

• Notify customers when vehicles are ready for pick up

• Review and explain repairs and associated costs with customers

• Handle minor customer concerns and complaints

• Keep Service Manager informed of all problems and potential problems

• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

    

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:

• • 401K

• • Health Insurance

• • Dental Insurance

• • Disability & Life Insurance

• • Paid holidays

• • Flexible work schedule

 Randall Reed’s World Class Automotive Group also offers educational and long term career assistance:

• • World Class University

• • New hire orientation

• • OJT on the job training

• • Manufacturer’s certification processes

• • Soft skills / work process training