Readiness and Response Operator 2

Our client, a AV Manufacturing company, is looking for a Readiness and Response Operator 2 for their Los Angeles, CA location.
 
Responsibilities:

• Responsible for the on-time readiness of our public-facing autonomous vehicles, ensuring they meet the highest standards of cleanliness, safety, and technical performance.
• This role is a unique blend of technical execution and field operations.
• You are not only a specialist in vehicle preparation but also a primary responder for on-road incident recovery.
• Act as the face of the company during recovery events, assisting riders and remotely operating vehicles when necessary to keep the mission moving.
• Focus is the Service Fleet, you remain a cross-functional resource capable of supporting the Test Fleet as needed.
• Robotaxi Mission Readiness: Execute high-precision daily pre-service and post-service checks for the autonomous Robotaxi fleet. This includes mechanical inspections, meticulous sensor verification, and data-processing procedures to ensure 100% mission availability.
• Active Fleet Response & Recovery: Serve as a primary responder for in-field vehicle recovery and repositioning on public roads. Coordinate safe extractions, document incidents in real-time, and support vehicle loading/unloading during recovery scenarios.
• Remote Vehicle Operation: Operate autonomous vehicles using remote input devices as required to facilitate recovery, repositioning, or movement through complex environments.
• Rider Support & Concierge: Provide professional, empathetic assistance to passengers during recovery events. Ensure safe vehicle entry/exit, provide light concierge support, and educate the public/riders about our technology during high-traffic moments at PUDO (Pick-Up/Drop-Off) sites.
• Technical Troubleshooting & Flashing: Use terminal commands and internal GUIs to troubleshoot system blockers, power cycle hardware, or flash vehicle firmware to return a vehicle to an operational state.
• Fleet Uptime & Quality: Maintain a premium passenger environment through rigorous interior/exterior detailing. Manage routine charging cycles and infrastructure upkeep to ensure maximum fleet throughput for public operating hours.
• Logistics & New Market Enablement: Support the movement and storage of vehicles across multiple sites. Assist in the stand-up of new service markets, including vehicle deployment, site organization, and local readiness audits.
• Consumables & Inventory: Manage the readiness of fleet consumables (cleaning supplies, interior amenities, minor hardware), ensuring tracking and replenishment to prevent service disruptions.

• As an RR2 (Readiness and Response Operator 2), you are a critical guardian of the Robotaxi passenger experience and fleet uptime.
• Safety: Strict adherence to all safety protocols and the consistent use of required PPE.
• Experience: 2–4 years of work experience in a fast-paced environment that blends logistics with customer service (e.g., hospitality, aviation ground ops, emergency response, or fleet management).
• Execution: Proven ability to execute complex procedures with a high degree of accuracy and a "customer-first" sense of urgency.
• Technical Aptitude: Comfort using terminal commands, mobile devices, laptops, and remote operation interfaces (Rovebot) to manage vehicle states and report anomalies.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities