Job Description
We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
Real Estate Equity Loan Consultant
Scheduled Weekly Hours:
40
What You’ll Be Doing
This position is a base plus commission role. The base pay is $28.85 per hour.
Responsible for originating Real Estate Equity loans; this role includes providing telephone and web support for inbound loan inquiries from Members. The main function is providing excellent service, being a trusted advisor, and originating Real Estate Equity loans.
- Member Service Excellence: Deliver world-class personal service by assisting Members with Real Estate Home Equity loan products in a caring, friendly, courteous, and professional manner.
- Acting as Trusted Advisor and Member advocate: Demonstrate willingness to serve and advocate for the Member. Provide tailored financial solutions to Members, addressing their needs and concerns regarding credit union products and services and gaining agreement. Counsel and pre-qualify Members for home equity loan requests, referring Members to the Mortgage team when appropriate.
- Financial Assessment: Analyze Members’ financial information, including income, assets, investments, and debts, to evaluate their credit profile and financial history while acting as a trusted advisor. Utilize software to determine the Member’s borrowing capacity and repayment ability and submit loan applications through the real estate origination system.
- Product Recommendation: Makes informed loan product recommendations to Members by demonstrating an understanding of the pricing aspect, including various rate/point scenarios, underwriting guidelines, compliance, and documentation requirements.
- Production: Consistently meet or exceed production targets set by management, ensuring efficiency and quality at all tasks.
- Pipeline Management: Manage a Home Equity loan pipeline, maintaining consistent communication with Members until they decide to proceed or not with obtaining a Home Equity loan.
- Documentation Management: Collect necessary documentation from Members and provide the loan disclosure package. Collaborate with loan processors and underwriters to ensure all required supporting documentation is obtained while fostering effective communication and teamwork.
- Disclosure Management: Ensures all necessary disclosures are sent to Members in compliance with regulations, fully informing them of the loan process and timelines.
- Rate Lock Initiation: Guide Members through pricing options and rate lock policy and initiate lock requests as needed.
- Compliance Adherence: Ensure compliance with all requirements of the Real Estate Department’s Standard Operating Procedures (SOP). Annual review and certification. Responsible for monitoring and staying compliant, including (TIL) RESPA and Reg-B regulations.
- Honesty and Integrity: Uphold the highest professional standards by acting with integrity and making the right decisions, even when not under direct supervision. Foster a culture of trust by earning the confidence of both members and fellow team members through reliable and ethical behavior.
Additional Job Functions
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
Qualifications
- High School Diploma or GED required
- 3-5 years of prior related experience required
- Register with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the "SAFE Act") required
Knowledge, Skills, and Abilities
- Demonstrates effective rapport-building techniques with Members.
- Listens attentively without interruption.
- Asks clarifying questions to ensure accurate understanding.
- Paraphrases Members information to confirm comprehension.
- Identifies and prioritizes essential information.
- Enters data within established timelines.
- Maintains a high level of accuracy in all interactions.
- Displays expected level of accuracy
- Summarizes calls clearly and concisely
- Proficiency in English and Spanish language skills are preferred to serve our diverse Member base better.
SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring
At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
Numbers & Facts
| Location | Tustin, California |
| Industry | Financial Services |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 1934 |
| Website | http://www.schoolsfirstfcu.org |
Benefits
Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement
About Company
SchoolsFirst FCU is a not-for-profit organization rooted in the credit union philosophy of "People Helping People," and built on traditional values of commitment to service, respect for the individual, and fiscal responsibility. We hold ourselves to the highest standard of integrity, professional ethics, cooperation, and team spirit.
Skills
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