Real Time Crime Information Center Specialist

Real Time Crime Information Center Specialist

Salary

$24.27 - $31.56 Hourly

Location

Public Safety Complex, 1101 N. 6th St., Broken Arrow, OK

Job Type

Full-Time Hourly

Location (Dep/Div)

Police - Communications

Munis Job Class

SPECIALIST

Opening Date

09/01/2026

Closing Date

Continuous

FLSA

Non-Exempt

Bargaining Unit

GEN

• Description
• Benefits

Job Description

Location: 3001 Police-Communications

Pay Grade: A08

FLSA Status: Non-exempt

Under general supervision, this position is responsible for performing a variety of support duties related to the day-to-day operation of the Real Time Information Center (RTIC), including monitoring and research using video, open-source media, sensor technologies and varied software applications and databases, relaying information using multiple communication devices, and performs other related duties as assigned.

Essential Job Functions

• Operates various devices integral to identifying priority calls for RTIC support, including accessing, navigating, and recording video systems, as approved by management, and monitoring calls for service on Computer Aided Dispatch (CAD) screens and viewing selected public-private video assets.
• Monitors live camera feeds and other data sources to assist with calls for assistance, including critical incidents or special events, proactively monitoring camera systems for public safety situations and communicating necessary information to essential personnel.
• Provides an active role in situational awareness for all priority calls-for-service.
• Demonstrates strong attention to details in locating addresses, video assets, and associated call related data during a call for service.
• Observes, detects, and appropriately reports to dispatchers and responding personnel observed relevant information, including suspicious behavior and circumstances, recording dates, time, and camera location or records those activities, as approved by management.
• Collects and organizes information from all available resources into actionable intelligence to support public safety field and investigative personnel.
• Follows criminal justice and legal protocols, following agency policies and procedures, and exercising technical expertise in the capture, preparation, and storage of data and video related work products.
• Notifies supervisory staff regarding important or critical incidents.
• Participates in meetings and training sessions on current best practices, methodology, procedures, and applicable laws and trains other agency personnel on RTIC operations.
• Works various shifts to include weekends, nights, and holidays.
• Performs other duties as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position.

Minimum Education and Experience

Requires a bachelors degree in a related field, or completion of 60 hours from an accredited college or university and either two (2) years of related experience or two (2) experience in emergency services, military, security, information technology, cybersecurity, CCTV operations, data analysis, investigations, dispatch and logistics, drone operations, or public safety, or an equivalent combination of education and experience. Must possess a valid Class D Oklahoma driver's license.

Physical Requirements

Tasks involve the ability to exert minimal physical effort in sedentary work, typically involving some combination of balancing, feeling, handling, hearing, kneeling, mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, walking and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

An offer of employment is contingent on the verification of credentials and other information required by the City of Broken Arrow policies, including the successful completion of a background check and drug/physical screening.

City of Broken Arrow is an Equal Opportunity Employer and values diversity at all levels of the workforce. Employment selection and related decisions are made without regard to sex, sexual orientation, gender identity, race, age, disability, religion, national origin, ethnicity, color, genetic information, marital status, or any other protected class. Broken Arrow is committed to reasonable accommodation, and a smoke free/drug free workplace.

2026 COBA Benefit Guide

This document is intended to give an overview of benefits offered to full-time, non-union City employees.

Benefit coverage begins on the first of the month following 30 days of employment

Retirement

• The City offers a 401(a) defined contribution retirement plan through the Oklahoma Municipal Retirement Fund (OMRF). The City contributes 10% of the employees' earnings into the plan. Employees become 20% vested after three years and vesting increases 20% for each additional year of service until 100% vesting is achieved at seven years. Employees may elect to contribute an additional amount.
• The City also offers access to a 457 retirement plan, both traditional and Roth, through Mission Square retirement.

Preferred Providers

Through our preferred providers, the City is pleased to offer anyone on the health plan access to medical services at no additional cost.

• Clinic: Anyone on the City's medical plan can access the Remedy Health clinics, including their on-site pharmacies, labs and imaging services at no cost.
• ZERO Card: Zero offers a wide range of services that may be ordered by your doctor, including labs, imaging, colonoscopies, orthopedic surgery, sleep studies, physical therapy and more- all at no cost to the employee.

Paid Leave

• Vacation: One week of vacation is available after six months of employment. Thereafter, vacation is accrued monthly according to year of service.

Procedure: Vacation leave cannot exceed the actual accrued number of hours earned by the employee. Holidays and other non-scheduled workdays shall not be computed in vacation leave expenditure. Each department establishes its own vacation scheduling procedures. Vacation cannot be used as the last day of employment.

• Holidays: Twelve paid holidays, plus one floating holiday each year.
• Sick: Eight hours per month up to maximum of 1,040 hours (130 working days).

Other City-paid benefits

• Life Insurance & Long-Term Disability - The City pays the entire premium for a term life insurance policy, as well as a long-term disability benefit that replaces part of your salary if you become unable to work for several months. The life insurance is equal to the employee's annual salary.
• Employee Assistance Program- Through Community Care EAP, City employees and their families can call for help with a variety of personal, professional, mental health, substance abuse and financial concerns. Three free visits are offered each year, with a reference for ongoing support if needed.
• Virta-Diabetes Reversal Program- This program is free to diabetic and pre-diabetic employees and spouses who are enrolled in the health plan. Virta's powerful program is shown to reverse Type 2 diabetes with coaching and nutrition management, leading to better health and reduced use of medication.

Voluntary Supplemental Benefits

Additionally, all City employees may take advantage of reduced-cost and/or pre-tax access to the following voluntary benefits

• Flexible Spending Account (FSA)
• Dependent Care Account
• Accident Insurance
• Short-Term Disability Insurance
• Critical Illness/Cancer Insurance
• Genesis gym membership
• Crunch Fitness gym membership
• Pre-paid legal services
• IDShield membership
• No cost LifeBalance program, access to local and nation-wide discounts of participating online businesses

Employer City of Broken Arrow

Address 220 S 1st St

Broken Arrow, Oklahoma, 74012

Phone 918-259-2400 x 5392

Website http://www.brokenarrowok.gov