Receivables Account Specialist

A Day in Life:

The Accounts Receivable Specialist manages all aspects of an assigned portfolio of accounts, from billing through payment resolution, including obtaining firm payment commitments while maintaining strong customer relationships. This role works closely with the Hertz Sales team to address sensitive account issues, such as potential service suspensions due to non-payment, and follows established processes to manage both current and delinquent accounts while preserving customer loyalty.

The ideal candidate can identify accounts experiencing cash flow challenges to minimize revenue risk and effectively communicate with customers to secure timely payment and resolve outstanding issues.

This position is based in Oklahoma City. The starting rate for this position is $17 per hour.

What You'll Do:

• Conduct account research and analysis to support timely payment resolution.
• Develop and execute structured account review and collection strategies.
• Meet or exceed assigned monthly and quarterly cash collection and call volume goals.
• Maintain accurate aging reports and account records.
• Process and reconcile necessary accounts receivable adjustments.
• Partner with internal and external customers to resolve outstanding issues.
• Identify and address root causes of payment delays to improve collections performance.
• Maintain complete and accurate documentation of collection activities.
• Provide regular updates on past-due accounts and aging trends.
• Collaborate with Hertz Sales Representatives on customer payment performance and collection strategies.
• Escalate accounts exhibiting signs of financial risk or instability.
• Coordinate with internal departments to resolve billing discrepancies and prevent future issues.
• Investigate and respond to customer inquiries within 24 hours to ensure excellent customer service.

What We're Looking For:

• 3+ years of relevant experience preferred.
• High school diploma or equivalent required; some college preferred.
• Intermediate proficiency in Microsoft Word and Excel, including PivotTables, VLOOKUPs, and basic formulas.
• Working knowledge of Microsoft Access preferred.
• Strong negotiation and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service and phone communication experience.
• Highly organized with the ability to manage multiple priorities.
• Team-oriented with the ability to collaborate effectively.
• Strong attention to detail and accuracy.
• Self-motivated with a sense of urgency and results-driven mindset.
• Able to work independently and perform effectively with minimal supervision.

What You'll Get:

• Up to 40% off the base rate of any standard Hertz rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

#ZIP

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran