BAM Labs is a fitness studio built on structured strength training, disciplined coaching, and performance intelligence. BAM operates as an integrated ecosystem — studios and digital systems working together so client progress stays measurable and consistent. Studios are currently operating in Madrid, Mexico City, and Torreón, with New York as the foundation for continued expansion.
Who You Are
The Front Desk Associate is the first point of contact for every member and guest who walks through BAM's doors. This role owns the check-in experience, studio administration, supports instructors and management, delivers exceptional member experience that reflects the studio’s brand standards, and the daily coordination that keeps the front of house running on schedule. You bring precision to routine tasks and warmth to every client interaction, understanding that a well-run front desk is part of the training system, not separate from it.
Daily Responsibilities
Member Experience
Greet members and guests warmly upon arrival and and check in every client with a consistent, on-brand welcome
Manage check‑ins, class reservations, waitlists, schedule changes and account questions through Mindbody
Answer phone calls, emails, and in‑person inquiries about classes, pricing, and policies promptly and professionally
Resolve member issues or escalate to management when needed
Maintain deep knowledge of class formats, instructors, pricing, and studio policies
Sales Support
Conduct studio tours for walk-in prospects when sales staff are unavailable
Identify and route trial and drop-in clients toward membership consultations
Communicate promotions, new classes, and studio events to members
Assist with membership sales, class packages, and retail transactions
Support membership retention by building rapport and encouraging repeat visits
Track sales metrics when applicable (e.g., daily revenue, conversion rates)
Support the referral program by tracking and communicating referral activity
Support member events, launches, and studio initiatives as needed
Studio Operations
Open or close the studio according to established procedures, including cash handling where applicable
Maintain on-brand cleanliness of lobby, retail area, and common spaces at all times
Coordinate with coaches on class capacity, substitutions, and day-of changes; and support instructors with class setup (equipment layout, lighting, music checks)
Monitor studio safety and report maintenance issues
Administrative Duties
Track daily attendance, walk-ins, and trial conversions in the system of record
Update member profiles and ensure accurate data entry
Process payments, refunds, and account adjustments
Flag delinquent accounts and billing issues to the Studio Manager
Support daily operational reporting for studio management
Relay client feedback, incidents, and recurring issues to studio leadership
Qualifications
Prior front desk experience required, in fitness, hospitality, or customer service preferred
Familiar with CRM and scheduling software, Mindbody experience preferred
Reliable, punctual, and able to work early mornings, evenings, weekends, or holidays as needed
Strong, professional communication skills in person, by phone, and in writing
Strong organizational skills and attention to detail, with ability to multitask in a fast‑paced environment
Genuine interest in fitness and in the BAM Labs client experience
Performance Indicators
High member satisfaction and positive first impressions
Smooth daily operations with minimal disruptions
Strong conversion rates for memberships and packages
Clean, organized, and welcoming studio environment
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
BAM Labs provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.