JOB SUMMARY
The receptionist performs clerical duties to support providers and other healthcare workers in the delivery of services to the community.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Interacts with patients and members of the care team to provide a range of patient care services. Specific duties and responsibilities include:
- Greets patients and visitors
- Fields and evaluates telephone calls and in-person encounters and directs callers and visitors to the appropriate personnel
- Secures necessary information and documentation from patients to process visit
- Reviews and updates patient data, medical records, and registration forms with patient
- Assists patient to fill out paperwork if patient is unable to complete
- Obtains referral authorizations as needed
- Coordinates referrals for specialists and external disease management organizations
- Schedules patient appointments according to established office procedures
- Advises patient with routine non-medical instructions in preparation for appointment as per established protocols
- Initiates reminder calls to patients prior to day of service
- Answers non-medical questions within practice guidelines
- Prepares encounter form (superbill) and attaches to medical record
- Files and retrieves medical charts
- Requests payment at time of service and prints daily audit journal
- Performs end-of-day encounter reconciliation
- Obtains and distributes provider schedules for daily team meetings
- Maintains petty cash and reconciles the first of each month
- May be required to travel to other NOTCH sites on an as needed basis
- Participates in Quality Improvement projects under the direction of the Office Manager. Participation may include: participating in a new process or change, providing feedback to the tests of change, and providing suggestions for the next tests of change
- Participates in training sessions, monthly and daily staff meetings
- Performs other duties as assigned