Receptionist (6439)

Schedule/Hours: Monday-Friday / 40 hours per week

This Position is Responsible For:

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.

• Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals.

• Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail.

• Receives and prepares receipts for donations, packages, express mail and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail.

• Inputs donation information into database accurately and in accordance with established timelines and procedures.

• Provides administrative support for the Angel Tree program; assists in registering clients; makes additional copies of needed paperwork; answers general questions regarding the program.

Key Responsibilities:

• Receptionist Responsibilities (60%)

• Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.

• Telephones others to communicate messages; records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.

• Receives, greets and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.

• Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.

• Administrative Responsibilities (40%)

• Records and updates statistical information; ensures the accuracy and completeness of the same; records community assistance into databases.

• Adds/deletes names and extensions to the phone list to ensure the list remains up-to-date on a daily basis; proof reads telephone lists for mistakes before list is printed.

• Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail.

• Orders office supplies and ensures that the office supply inventory is maintained at a level to meet the needs of the department; prepares purchase requisitions and orders equipment and any other special items required for the office operations.

• Assists in setting up meeting rooms; sets up tables and chairs; puts ice in glasses and sets out drinks.

• Performs other administrative duties as requested.

• Creates staff, volunteer, and board members name badges.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language effectively.
• Ability to operate a telephone and/or switchboard.
• Ability to sort documents alphabetically and numerically.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Moderate amount of physical effort required associated with walking, standing, lifting and carrying light to moderately heavy objects (25-50 lbs.) frequently.
• Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Paid Time Off
• Health Insurance
• Retirement Benefits

Knowledge, Skills and Abilities:

• Ability to direct phone calls to the appropriate person or destination.
• Ability to respond to and assist callers and visitors in a calm, courteous and tactful manner.
• Ability to record accurate and complete messages.
• Ability to perform clerical support work while operating the multi-line telephone.
• Ability to maintain an adequate supply of applications, informative materials and/or brochures for distribution to visitors.
• Ability to respond to emergencies in a calm and effective manner.
• Ability to plan and coordinate the distribution of food and commodities to the public.
• Ability to project a positive and professional image of The Salvation Army.

Education and Experience:

High school diploma or G.E.D.,

and

Prior experience working with the public performing customer service or receptionist responsibilities,

or

Any equivalent combination of training and experience which provides the necessary knowledge, skills and abilities.

Certifications:

Valid State Driver's License (Preferred)

Equal Opportunity Employer: Veterans | Disabled