Receptionist (7919)

Job Summary

Answers the telephone in a courteous manner and directs calls to the appropriate destinations; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing, spreadsheets, and filing.

Service Work (80%)

Answers the telephone and transfers calls to the appropriate destination; responds to callers' questions and provides accurate information.

Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or email

Notifies proper individuals when visitors have arrived; ensure that visitors and members have signed in.

Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals.

Assists members in signing up for special events, activities, or programs.

Administrative Support/Clerical (15%)

Processes membership and program fees

Records and updates statistical information; ensures the accuracy and completeness of the same.

Other Responsibilities (5%)

Performs other related work as required

Education and Experience

High school diploma or G.E.D required, and two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, or any equivalent combination of training and experience which provides the necessary knowledge, skills, and abilities.

Certifications/Licenses

Valid State Drivers License

Physical Requirements

Ability to meet attendance requirements.

Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.)

Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

Working Conditions

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.