Receptionist/Administrative Assistant

Are you friendly, organized, dependable, and someone who enjoys helping others? Berger Briggs Insurance & Risk Solutions is looking for a part-time Receptionist/Administrative Assistant to be the welcoming face and voice of our agency.

This position is the first point of contact for many of our clients and visitors and plays an important role in creating a positive experience from the moment someone calls or walks through our doors. In addition to answering phones and greeting visitors, this position provides a variety of administrative support throughout the office and works with different members of our team.

Salary Range: $17.00 - $19.00 per hour

Hourly Base Salary Based on Experience

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

• Serve as the first point of contact for clients, visitors, vendors, and others contacting or visiting the agency.
• Answer incoming telephone calls promptly and professionally, determine the nature of the call, and connect callers with the appropriate team member.
• Greet and assist visitors, determine the purpose of their visit, and notify the appropriate employee of their arrival.
• Take and deliver accurate messages and monitor general voicemail as needed.
• Provide general information regarding the agency and direct questions to the appropriate department or team member.
• Maintain a professional, organized, and welcoming reception and common area.
• Assist with incoming and outgoing mail, certified mail, overnight packages, and other deliveries.
• Monitor postage supplies and coordinate replenishment with Accounting as needed.
• Monitor incoming faxes and distribute information to the appropriate team members.
• Order, receive, organize, and maintain office supplies and coordinate office equipment service or repairs as needed.
• Prepare policy binders and other client materials as requested by service staff.
• Assist with maintaining and updating agency information and website content as requested.
• Provide clerical and administrative support to Accounting, Human Resources, and other agency departments as needed.
• Assist with special projects, employee and client events, meetings, and other agency activities as requested.
• Maintain confidentiality of client, employee, financial, and agency information.
• Perform other administrative duties and responsibilities as assigned.

• High school diploma or equivalent required.
• Prior experience in a receptionist, administrative support, customer service, or professional office environment preferred.
• Familiarity with Microsoft Office, including Outlook, Word, and Excel.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Friendly, professional, and welcoming demeanor.
• Strong verbal and written communication skills.
• Professional and courteous telephone manner.
• Strong customer service skills and ability to interact professionally with clients, visitors, and coworkers.
• Good organizational and time-management skills with the ability to prioritize tasks.
• Ability to manage multiple tasks and interruptions while maintaining attention to detail.
• Dependable and punctual with the ability to provide consistent front-office coverage.
• Ability to follow instructions, established procedures, and complete assigned tasks accurately.
• Willingness to take initiative and learn new tasks, systems, and processes.
• Ability to maintain confidentiality and use good judgment when handling sensitive information.
• Ability to work independently and collaboratively as part of a team.
• Comfortable using Microsoft Office, standard office equipment, and learning new software and systems.