Receptionist/Administrative Assistant - Bilingual

Receptionist/Administrative Assistant - Bilingual

Salary

$22.78 Hourly

Location

Houston, TX

Job Type

Regular Full-time

Job Number

17247

Department

Domestic Relations Office

Opening Date

09/21/2026

Closing Date

10/21/2026 11:59 PM Central

• Description
• Benefits
• Questions

Position Description

Duties and Responsibilities:

• Screen incoming customer calls according to departmental procedures in a courteous manner. Provide information to the public and refer clients to other agencies from the referral list provided. Route other calls to the appropriate staff personnel in a timely manner.
• Instruct clients on the registration process for Supervised Visitation and Self-Represented Litigant (SRL) services.
• Maintain the reception area, including greeting clients, assisting with paperwork/applications, scanning of supporting documents, monitoring customers/children behavior, managing the television and organizing the chlidrens toys.
• Receive cancellation phone calls, and other calls regarding visitation services.
• Enter events in Automon when taking any action on a case. Act as support when caseworkers are out, including calling clients about cancellations fees or intake scheduling.
• Observation Reports - Entering all Reports on Automon in their case file when received.
• Administrative Hold Cases - Close files after one year in Automon and file a letter with the Court advising of closure. Close cases with fees due by notifying client of fees due in formal Demand letter.
• Surveys- Send out Quarterly surveys to all custodial and visiting parents for the VOCA grant.
• File certifications and notice of completion with the court.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

All applicants must register and take the HRT Clerical Skills Test and score a minimum of 80% with a typing speed of 50 W.P.M. and 90% accuracy.

https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrt-clerical-skills-test

Please see testing instructions in the General Information section below.

Education and Experience:

• High School Diploma or GED equivalent from an accredited educational institution

• Two (2) years customer service, secretarial or receptionist experience required.

Knowledge, Skills, and Abilities:

• Bilingual English and Spanish Required.

• Strong communication and telephone skills.

• Good research and filing skills.

• Proficient use of Microsoft Office applications.

• Ability to learn and become proficient in various software and web applications.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

General Information

Register Online for the HRT Clerical Skills Test using the following link:

https://www.governmentjobs.com/careers/harriscountytx/jobs/998426/hrt-clerical-skills-test

• Click the above link to the HRT Clerical Skills Test registration page.
• Click on "Apply" to submit your request for testing.
• You will receive a test invitation and instructions via e-mail within 48 hours.
• You will have no more than 5 business days to access and complete testing.
• Your score will be automatically uploaded to your application.
• The test may be taken once every 30 days.
• Most recent test scores are retained for up to 6 months.

Position Type and Typical Hours of Work:

• Regular Full-time

• Monday - Friday | 8:00 A.M. - 4:30 P.M.

Salary:

• $22.78 Hourly
• Based on 26 Pay Periods
• Plus benefits

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the Countys behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associates Degree
• Bachelors Degree
• Masters Degree or higher
• None of the above

02

Which of the following best describes your verifiable years of customer service, secretarial or receptionist experience? (To be considered, qualifying experience must be documented in your applications employment history)

• Less than two (2) years
• Two (2) years but less than three (3) years
• Three (3) years but less than four (4) years
• Four (4) years or more
• I do not have this experience

03

Are you bilingual in English and Spanish?

• Yes
• No

04

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

Required Question

Employer Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx