Receptionist

The Front Desk Receptionist serves as the first point of contact for patients and visitors and is responsible for creating a welcoming, professional, and patient‑centered environment. Receptionist greets patients upon arrival, assists with check‑in, verifies demographic and insurance information, and supports completion of required paperwork while delivering excellent customer service. This role promotes a favorable image of the Center to patients, visitors, physicians, and staff through accuracy, professionalism, and courteous communication. Hours Monday-Friday 05:30 am to 2:00 pm.

Qualifications

• High school diploma or equivalent required
• One (1) year of experience, preferably in an Ambulatory Surgery Center (ASC)
• Experience in Endoscopy/Multi-specialty/ASC or other healthcare setting
• Previous receptionist, front desk, or customer service experience preferred (healthcare experience a plus)
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and work efficiently in a fast‑paced environment
• Basic computer skills and comfort with electronic systems
• Professional appearance and demeanor
• Strong ethical and moral character references
• Basic computer skills (experience with Nextgen/Provation MD is a plus)

Duties and

responsibilities

1. Philosophy

a) Supports the center's ideology, mission, goals, and objectives

b) Performs in accordance with the center's policies and procedures

c) Follows the center's standards for ethical business conduct

d) Conducts self as a positive role model and team member

e) Recognizes patients' rights and responsibilities and supports them in performance of job duties

f) Participate in center committees, meetings, in-services, and activities

2. Communication

a) Strong, exceptional communication abilities with strong focus on patient satisfaction

b) Ability to handle difficult situations with professionalism, patience and diplomacy

c) Communication skills to de-escalate interactions effectively

d) Communicates effectively and professionally with patients, visitors, physicians, and coworkers

e) Interact with others in a positive, respectful, and considerate manner

3. Receptionist duties

a) Serves as telephone operator for center; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party

b) Receives and distributes all mail and special deliveries

c) Greets patients and provides necessary paperwork for completion

d) Notifies appropriate nursing staff that patient is present after patient has completed paperwork

e) Keeps track of patient's family, patient's driver, etc.

f) Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality

g) Prints out all labels, forms, etc., for patient charts and assembles charts before appointment

h) Calls appropriate agencies for assistance in case of emergency

i) Performs other miscellaneous office/clerical duties as needed

4. Billing duties (if billing/collections done in-house)

a) Stamps the back of each check with deposit stamp at time of receipt

b) Makes copies of all checks with EOBs received in mail, credit card slips, and cash received from patients

c) Separates EOBs from checks and attaches original EOB to copy

d) Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients

e) Verifies credit cards if used and issues appropriate duplicate receipts

f) Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately

g) If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate payments-received log

h) Balances log to cash/checks/credit card payments

i) Completes deposit log for patient and insurance payments

j) Completes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.)

k) If there are separate billing accounts (i.e., center, anesthesia, physicians), sorts and posts each to separate deposit logs

l) Balances deposit log to payments-received log less credit card payments

m) Gives balanced payments-received log, deposit log, and originals and copies of all cash, credit card slips, and checks received to business office manager

5. Professional competence

a) Participates in continuing education and other learning experiences

b) Shares knowledge gained in continuing education with staff

c) Maintains membership in relevant professional organizations

d) Seeking new learning experiences by accepting challenging opportunities and responsibilities

e) Welcomes suggestions and recommendations

6. Financial practices

a) Use center resources appropriately and avoid wasteful practices

b) Reports on wasteful practices

c) Analyzes work area and makes recommendations for potential cost-effective improvements

7. Compliance program

a) Contributes to the progress and development of the center's adopted compliance program

b) Performs according to established compliance policies and procedures

8. Performance-improvement program

a) Contributes to the progress and development of the centers adopted performance-improvement program

b) Performs according to established performance-improvement policies and procedures

9. Safety/risk-management program

a) Adheres to safety policies and procedures in performing job duties and responsibilities

b) Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations, hazards, and policy/procedure noncompliance

c) Responds to emergency situations with competence and composure

d) Reports observed or suspected medical emergencies, notify appropriate personnel, and responds appropriately

e) Identifies center emergency situations (e.g., fire, disaster) and notifies appropriate personnel and external agencies

Language Skills:

1. Ability to understand, read, write and speak English, if bilingual Center, bilingual language is required. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to successfully write business correspondence. Ability to effectively present information, respond to questions, and professionally interact with healthcare team, clients, vendors and the general public.

Teamwork:

1. Work well with others; team player

2. Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Center Director

3. Participate in staff meetings, in-services, committees, and continuing education as required

4. Supports the Center's ideology, mission, goals, and objectives

5. Performs in accordance with Center's policies and procedures

6. Conducts self as a positive role model and team member

7. Follows the Center's standards for ethical business conduct

8. Recognizes patients' rights and responsibilities and supports them in performance of job duties

Reasoning Ability:

1. Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and correct errors. Ability to interpret a variety of instructions and forms to understand abstract and concrete variables. Ability to think critically using inductive and deductive reasoning.

Dependability

1. Reliable attendance

2. Punctuality

3. Ability to follow instructions

4. Ability to meet deadlines

Physical/mental requirements

1. Ability to sit, stand, and walk

2. Visual and auditory acuity for frequent use of computers and telephone and occasional use of other office equipment

Working conditions

(environmental)

1. Well-lit and ventilated, with non-hazardous and hazardous equipment

2. Category III: exposure to bloodborne pathogens and may encounter chemical hazards

3. Staff will work with medical and office equipment, some of which will have moving parts

4. Noise level is usually quiet to moderate

5. Staff will work closely to patients and co-workers