Receptionist

Job Summary/Overall Objectives

The Front Desk Greeter serves as the first contact between the Hospital and the public at the visitor entrances. The Greeter provides visitors with information and assists with their needs while following Hospital policies. Works as a liaison between visitors and various departments to carry out requests.

Essential Job Functions

• Responsible to screen patients, visitors, and vendors for entry into the Hospital. Assures that everyone is following Hospital policy. Ensures visitors are directed accurately.
• Monitors and enforced changing visitation hours. Calls the floors to gain permission for visitors to see a patient when it is outside the parameters of our policy. Remains calm and attempts to de-escalate stressful situations.
• Works cooperatively with volunteers and light duty employees who may also be working at the front desks. Contacts clergy as directed by the department seeking pastoral care for a patient.
• Works as a liaison between the public/vendors and Hospital departments to gather and/or distribute various patient materials.
• Keeps work environment clean and assists with hospitality and clerical duties while ensuring that our patients and visitor's expectations are exceeded.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• High School Diploma, GED or higher level of education.
• On the job training provided

Preferred Qualifications/Experience

• Six months' experience in customer service role.
• Experience in Healthcare setting.

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential- Absolute Necessity.

Marginal- Minimal Necessity.

Constantly- 5.5 to 8 hours or more or 200 reps/shift.

Frequently- 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally- 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely- Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

x

Extreme Cold

x

Heights

x

Confined Spaces

x

Extreme Noise(>85dB)

x

Mechanical Hazards

x

Use of Vibrating Tools

x

Operates Vehicle (company)

x

Operates Heavy Equipment

x

Use of Lifting/Transfer Devices

x

Rotates All Shifts

8 Hours Shifts

10-12 Hours Shifts

On-Call

Overtime(+8/hrs/shift; 40/hr/wk)

Travel Between Sites

x

Direct Patient Care

x

Respirator Protective Equipment

x

Eye Protection

x

Head Protection (hard hat)

x

Hearing Protection

x

Hand Protection

x

Feet, Toe Protection

x

Body Protection

x

Latex Exposure

Solvent Exposure

x

Paint (direct use) Exposure

x

Dust (sanding) Exposure

x

Ethylene Oxide Exposure

x

Cytotoxic (Chemo) Exposure

x

Blood/Body Fluid Exposure

x

Chemicals (direct use) Exposure

x

Mist Exposure

Wax Stripper (direct use)

x

Non-Ionizing Radiation Exposure

x

Ionizing Radiation Exposure

x

Laser Exposure

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential- Absolute Necessity.

Marginal- Minimal Necessity.

Constantly- 5.5 to 8 hours or more or 200 reps/shift.

Frequently- 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally- 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely- Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Bending (Stooping)

x

Sitting

x

Walking

x

Climbing Stairs

x

Climbing Ladders

x

Standing

x

Kneeling

x

Squatting (Crouching)

x

Twisting/Turning

x

Keyboard/Computer Operation

x

Gross Grasp

x

Fine Finger Manipulation

x

Hand/Arm Coordination

x

Pushing/Pulling(lbs. of force)

20#

Carry

20#

Transfer/Push/Pull Patients

x

Seeing Near w/Acuity

x

Feeling (Sensation)

Color Vision

Hearing Clearly

x

Pulling/Pushing Objects Overhead

Reaching Above Shoulder Level

x

Reaching Forward

X

Lifting Floor to Knuckle

###

Lifting Seat Pan to Knuckle

###

Lifting Knuckle to Shoulder

###

Lifting Shoulder to Overhead

###

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.