Receptionist

Company Description

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Polacheck's Jewelers, established in 1921, is a fourth-generation family-owned and operated business renowned for its exceptional service and fine jewelry. As an authorized dealer of luxury brands like Rolex and Patek Philippe, the company has built a reputation for excellence and trustworthiness. Located in Calabasas, CA, Polacheck's Jewelers is dedicated to providing an exceptional experience for customers seeking timeless, high-quality pieces. The company values tradition and professionalism, making it a premier destination for discerning clients.

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Calabasas, CA | Full-Time | On-Site

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Polacheck's Jewelers — Calabasas is looking for an exceptional Office Administrator and Receptionist to join our team. This is a full-time role for someone who leads with warmth, thinks on their feet, and understands what it means to represent a true luxury experience from the very first impression.

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We are a fine jewelry and timepiece boutique that holds itself to a high standard — in the way we present our product, the way we care for our clients, and the way we show up as a team. The right person for this role will carry that same standard into every interaction.

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About the Role

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This position serves as the face and voice of Polacheck's Jewelers Calabasas. You will be the first point of contact for clients — in person and over the phone — and you will play a critical role in the service and repair intake and delivery process for both watches and jewelry. You will report directly to the Office Manager.

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Responsibilities

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— Answer and manage all incoming phone calls with professionalism, warmth, and a luxury-level client experience

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— Intake watch and jewelry service requests — accurately documenting client information, item details, and service needs

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— Coordinate and communicate the delivery of completed watch and jewelry service to clients

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— Serve as the primary point of contact for service-related client inquiries, updates, and follow-up

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— De-escalate client concerns and complaints with composure, empathy, and a solutions-oriented approach

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— Manage front-of-house operations, ensuring the reception area reflects the standards of a luxury environment at all times

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— Support the Office Manager and broader team with administrative tasks as needed

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— Take initiative to identify needs and act on them without being asked

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What We Are Looking For

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— Prior experience in a luxury retail, hospitality, or client-facing service environment preferred

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— Exceptional verbal communication skills — you are calm, clear, and gracious under pressure

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— A natural ability to de-escalate difficult situations and turn a negative client experience into a positive one

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— Highly organized with strong attention to detail

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— A self-starter who takes ownership of their role and doesn't wait to be told what needs to be done

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— Genuine appreciation for fine jewelry and timepieces is a plus

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— Professional appearance and demeanor consistent with a luxury brand environment

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This is an opportunity to be part of a team that is building something special. If you take pride in the way you represent yourself and the people you work for — we want to hear from you.

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To apply, send your resume and a brief note about yourself to: moustafa@polachecks.com

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Qualifications

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• Proficiency in Administrative Assistance and Office Administration tasks
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• Experience handling and maintaining Office Equipment
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• Strong Communication and Customer Service abilities
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• Excellent organization and multitasking skills
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• Ability to work independently as well as collaboratively in an on-site setting
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• Proficiency in relevant office software (e.g., Microsoft Office Suite)
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• High school diploma or equivalent; additional certifications or education in office management is a plus
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• Reception experience required
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