Receptionist

Job Overview:

Pay Range: $27.00hr - $32.00hr

Requirement/Must Have:

• Three years of administrative experience required; education beyond high school may count towards experience.
• Working knowledge of Microsoft Office applications, specifically MS Outlook, Word, and SharePoint.
• Excellent computer and web navigation skills are required.
• Strong knowledge of Microsoft Office applications, specifically MS Word, Outlook, Excel, and SharePoint.
• Must have flexibility and availability to work both 9 am-5 pm and 10 am-6 pm schedules based on office needs.
• Must have flexibility to shift hours to cover programs ending at 7 or 8pm.
• Must have availability to work variable daytime shifts (typically 9:00 AM 5:00 PM or 10:00 AM 6:00 PM) based on office needs, along with the flexibility to adjust/flex hours to cover before-hours (8:00 AM 9:00 AM) and after-hours advising and employer events (5:00 PM 8:00 PM).

Responsibilities:

• Maintains up to date knowledge on full breadth of programs, services, and resources.
• Delivers quality customer service by providing accurate information and personalized assistance in a high-volume environment in person, via e-mail, and over the phone.
• Follows, communicates and carries out office policies.
• Replies to and directs emails in the general office inbox from students, alumni, and employers, utilizing templates and office standards of practice.
• Uses and updates records in career services management platform which facilitates all services, including advising, workshops, employer events, etc.
• Creates a warm, welcoming environment in person and virtually.
• Greets visitors and callers, identifies needs and offers direct assistance or refers to appropriate resources or contact.
• Assists students with check-in and printing during afternoon drop-in hours.
• Helps students and alumni access and use electronic resources, including online platforms.
• Works with the Employer Engagement Team to process and maintain internships and job opportunities in appropriate databases.
• Provides event support, including ensuring event information is accurate across platforms, and coverage for in-person events.
• Sets up and troubleshoots event and first floor technologies, including a/v system, check-in kiosks, and display screens.
• Ensures a timely and accurate flow of communication among staff as well as between staff and students, employers, and visitors.
• Manages reception and event spaces including setting up furniture, restocking coffee and office supplies, and maintaining neat lobby.
• Performs office event and administrative support and other duties as assigned.

Nice to Have:

• BA/BS preferred.
• Prior experience with the organization preferred.

Skills:

• Microsoft Office.
• MS Outlook.
• MS Word.
• MS SharePoint.
• MS Excel.
• Customer Service.
• Problem-solving.
• Diplomacy.
• Attention to detail.
• Web navigation.

Qualification And Education:

• Must enjoy providing a high level of customer service in person and over the phone, willingness to "go the extra mile.".
• Flexible team player with a positive attitude and excellent problem-solving skills.
• Strong verbal and written communication skills and diplomacy.
• Ability to anticipate needs and prioritize/manage multiple complex confidential tasks simultaneously in a demanding environment.
• Strong attention to detail required.
• Flexibility and professional manner essential.
• Ability to work with a variety of people.
• Must work well both independently and as part of a team.
• Must be able to function at a high level in a public, shared, workspace.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to walk 15-20 minutes to different campus buildings.
• Ability to move light furniture to reset presentation and meeting rooms.
• Ability to lift boxes 10 30 pounds.