Administrative Skills, Business Solutions, Communication Skills, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Disability Insurance, Documentation, Employee Assistance Plan, Health Insurance, High School Diploma, Landscaping, Life Insurance, Maintenance - Electrical, Maintenance - HVAC, Maintenance - Plumbing, Microsoft Office, Multitasking, Operational Support, Organizational Skills, Preferred Provider Organization (PPO), Problem Solving Skills, Property Maintenance, Record Keeping, Records Management, Safety Compliance, Service Delivery, Staff Requirements, Team Player, Travel Planning, Vision Plan
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Job Type
Full-time
Description
Company Overview
Haven Services, LLC is a $100MM residential and commercial plumbing, HVAC, and electrical services leader. As a key operating company of Watermark Investors Fund I, L.P., Haven is executing a strategic roadmap to reach $200MM in revenue by 2031 through disciplined execution, operational standardization, and technology integration.
Position Overview
The Receptionist serves as the front-facing representative of the organization while providing critical administrative and operational support across departments. This role is responsible for maintaining office operations, supporting vendor and customer processes, coordinating internal initiatives, and ensuring a professional, organized, and efficient workplace environment.
What We Offer
Haven Services offers a supportive, team-oriented culture with opportunities for long-term growth and advancement.
Benefits Include
- Competitive pay based on experience
- Performance-based incentives
- Medical Insurance HDHP with HRA & HSA or PPO options
- Company-paid employee HDHP premium coverage
- Dental and Vision Insurance
- Company-paid Life and Disability Insurance
- 401(k) with Employer Match
- Employee Assistance Program
- Paid Time Off and Paid Holidays beginning immediately upon hire
- Career growth and advancement opportunities
- Collaborative and professional work environment
Key Responsibilities
Front Office & Customer Support
- Serve as the first point of contact by greeting visitors and managing front door access
- Handle incoming inquiries and route requests appropriately
- Support customer-related administrative processes including:
- City of Columbus prequalification
- Portal and special bidding coordination
- Backflow documentation and tracking
Office Operations & Facility Management
Oversee office supply inventory (office, kitchen, bathroom)
Coordinate facility services including:
Cleaning, landscaping, snow removal, and building repairs
Support building-related projects and general office upkeep
Employee Support & Administrative Coordination
Support company-wide programs and employee needs, including:
Uniforms and boot tracking
Tool loan tracking
Travel arrangements
Coordinate or assist with employee engagement initiatives:
Birthday and anniversary recognition
Employee events and holiday celebrations
Fulfill special mailing and document requests
Provide general administrative support to departments as needed
Compliance, Reporting & Records Management
- Assist with safety compliance initiatives and documentation
- Maintain accurate records through ShareFile and other systems
- Generate and support reporting as requested
Requirements
Qualifications
- High school diploma required; associate degree or equivalent experience preferred
- 2+ years of administrative, receptionist, or office coordination experience
- Strong organizational and multitasking skills
- Proficiency in Microsoft Office and general business systems (experience with Sage, Concur, or similar platforms preferred)
- Strong communication and customer service skills
- Ability to handle confidential information with discretion
- Detail-oriented with a proactive, problem-solving mindset
Core Competencies
- Customer Focus: Provides responsive, professional support to internal and external stakeholders
- Organization & Execution: Manages multiple priorities with accuracy and efficiency
- Communication: Clear, professional, and effective across all levels
- Accountability: Takes ownership of responsibilities and follows through
- Adaptability: Thrives in a fast-paced, evolving environment
Working at Haven Services, LLC
At Haven, we are committed to building a culture where people are valued, supported, and empowered to grow. We operate with a strong focus on safety, teamwork, and delivering exceptional service to our customers and communities. Every role contributes to our success, and this position plays a key part in ensuring our operations run smoothly while supporting the people and processes that drive our business forward
Haven Services is an Equal Opportunity Employer AAP/M/F/V/D/SO