We are seeking a friendly, organized, and customer-focused Receptionist to join our insurance agency. This position serves as the first point of contact for customers and plays an important role in keeping the office running smoothly.
The ideal candidate is professional, dependable, detail-oriented, and comfortable assisting customers both over the phone and in person. A current Property & Casualty License and previous experience with commercial insurance are preferred for this role.
Responsibilities:
Greet customers and provide a welcoming, professional experience.
Answer incoming phone calls and direct customers to the appropriate team member.
Assist customers with general questions and routine service requests.
Schedule appointments and assist with follow-up communication.
Collect and organize information and documentation needed by agency team members.
Maintain accurate customer records and update information as needed.
Assist with general administrative tasks, data entry, filing, and office organization.
Support licensed team members with customer service and policy-related administrative tasks.
Maintain confidentiality of customer and agency information.
Help ensure day-to-day front office operations run smoothly and efficiently.
Requirements:
Excellent written and verbal communication skills
Friendly, professional, and customer-focused
Strong organizational skills and attention to detail
Dependable and able to manage multiple tasks
Comfortable answering phones and interacting with customers
Proactive problem-solving skills
Ability to learn and navigate computer systems
Ability to work effectively as part of a team
Current Property & Casualty License preferred
Commercial insurance experience preferred
Numbers & Facts
Location
Coon Rapids, MN
Job Type
Full-time
Skills
Administrative Skillsunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Computer Systemsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Insuranceunmatched
Maintenance Servicesunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Team Playerunmatched
Telephone Skillsunmatched
Track Customer Issuesunmatched
Training/Teachingunmatched
Writing Skillsunmatched
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