Receptionist/Customer Service Representative

Job Title: Receptionist/Customer Service Representative

Location: Chico Nissan

Position Type: Full-time

We are seeking a friendly and professional Receptionist to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a customer service-oriented approach.

Responsibilities:

• Answer phone calls and direct them to the appropriate department or individual
• Provide information to guests about our company and services
• Schedule appointments and maintain appointment calendars
• Assist with administrative tasks as needed, such as data entry and filing
• Uphold customer privacy and confidentiality by ensuring compliance with regulations and company policies
• Maintain office security by following procedures and monitoring access
• Document customer interactions and inquiries, including details of complaints, comments, or suggestions, to improve service quality
• Identify opportunities to enhance customer satisfaction and continuously improve the customer service process

Requirements:

• High school diploma or equivalent
• Previous experience in a customer service or receptionist role preferred
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and other relevant software
• Ability to multitask and prioritize tasks effectively
• Attention to detail and strong organizational skills
• Ability to work well independently and as part of a team
• Proactive attitude with a willingness to learn and adapt to changing customer demands

If you are a professional and personable individual who enjoys working with people, we would love to have you join our team. Apply now!