Receptionist/Customer Service Representative

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Duties and Responsibilities:

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Receptionist

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• Reception duties, including answering incoming calls, greeting guests, handout mail pick up, and accepting office package deliveries.
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• Route incoming calls throughout the business (plant, accounting, inside sales, etc.)
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• Answer general business emails and postal correspondence.
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• Maintain postage machine and stamp inventory.
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• Book meetings and coordinate lunch meetings.
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• Arrange travel and accommodation plans for the President & CEO.
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• Schedule meetings and reserve meeting spaces for management meetings.
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• Provide administrative support as needed.
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• Arrange corporate company events (Lunch and learn sessions, training sessions, Employee appreciation, holiday or employee lunches, golf outings, hotel meetings and other offsite venues, etc.).
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• Perform basic filing and clerical duties.
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• Answer inquiries about the company.
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• Manage vending machine refund and repairs.
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• Distribute Employment Applications to Walk In Applicants.
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• Uphold a strict level of confidentiality.
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• Uphold a professional and courteous working relationship with internal staff, team members, customers and vendors.
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• Provide purchasing coordinator with office lunchroom supply order as needed.
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• Provide high-level administrative support to internal team members and possess the ability to work well with all levels of internal management and staff, outside clients and vendors
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• Manage ID badge system
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• Follow up on phone calls and customers as appropriate.
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• Respond to consumer/user product related questions regarding the proper use, storage and handling of our products via phone calls and email inquiries.
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• Data entry for daily production reporting
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Customer Care

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• Assist customers with incoming replacement part questions, product complaints, and inquiries.
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• Conduct an audit of internal invoices.
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• Assist with MWC customer service calls and replacement part inquiries.
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• Mail out customer replacement parts
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• Provide administrative support for the inside sales team
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• Create UPS labels.
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Education and Work Experience Requirements

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• High school diploma required; Associate degree preferred.
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• 1-2 years prior experience required.
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• Experience in MS Office is a must, including PowerPoint
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• Detail oriented
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• Multi-tasking ability
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• Bi-lingual English/Spanish preferred
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• Possess an outgoing and positive disposition
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• Consistently display professional business demeanor and excellent customer service skills.
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• Must have an outgoing, positive personality, a desire to grow in their position, the ability to work well with others, and excellent communication skills (both written and verbal).
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• Requires computer and research skills, flexibility, excellent interpersonal abilities, and project coordination experience.
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