Receptionist

SUMMARY:

The Receptionistis responsible forcoordinating and scheduling appointments for clients, providing excellent customer service, and collaborating closely with other scheduling staff.The Receptionistwillbe responsible foransweringtelephones, schedulingclient services, performinginsurance verification,confirmingandreschedulingclient appointments, greetingandassistingclient duringcheck-in,andobtainingclient documentation.

Duties andResponsibilities

• Welcomesandgreetsall clients as they arriveandnotifiesproviders of client arrival.

• Checks client infor appointmentand scans all client-completed paperwork/updatesto the electronic health record.

• Verifiesclient insurance and collectingco-pay during time of arrivaland when scheduling via phone.

• Schedules new clients for intake appointments;provides explanation toclientof what to bring,what to expect at first appointment, and collects payment/insurance information.

• Orientsclient to the space and providing company informationsuch aspatient rights information, privacy information,and other required notifications.

• Answers all incoming calls in an efficient, pleasant,and professionalmannerand answer inquiries related to appointments, services, and general information.

• Confirms client’s appointment and information to update systems to reflect any changes such as phone number, address, insurance, and other pertinent file information.

• Schedules client’s return appointment and checks client out at end of visitand send client satisfaction survey after visit.

• Works with clientsto address concerns promptly and professionally.Also, work with client andbilling to resolve any client insurance issues that impacts client’s ability to receive treatment.

• Assistsingatheringclient information toassistbillingdepartmentin the event ofa coding denial.

• Maintains professionalrelationshipwith clients and vendorsas the face of Anew Behavioral Health for the client’s care experiences.

• Maintains medical recordsand correspondence filesby recording cancellations, rescheduling, and appointments.

• Managescorrespondence delivered toworksite.

• Attends all required company education seminars/trainings andparticipatesin team/company meetings.

• Other duties as assigned.

Supervision Given:

The Receptionistdoes not supervise

Supervision Received:

The Receptionistreports totheOperations Manager/Assigned Supervisor.

QUALIFICATIONS:

The Receptionistmust have excellentinterpersonalskills (verbal and written), organizational skills,proficiencyin MSOfficeand ability toutilizeonline EHR platforms.The Receptionist must also understand and follow HIPAA compliance.

Education:

A High school diploma with experience noted below isrequired. Anassociate’sdegree in a Healthcare related field is preferred.

Certification:

None Required

Experience/Skills:

Prior experience in appointment scheduling, customer service, or a related field is preferred.

Physical Effort:

Requires sittingforlong periodsof time, viewing computer monitors,andkeyboardingand must be able to lift 20 pounds.

Background:

Must pass allFederal andState background checks. Other background checks will be conducted for licensures and certifications according to company policy.

Schedule:

Full-Time,Monday through Friday, 8:00 AM to 5:00 PM

Benefits:

This position is eligible for Medical Benefits, Paid Time Off, and Paid Holiday