Receptionist - DH Center

Receptionist - DH Center

Location

Lancaster, CA | On-Site

Employment Type

Full-Time || Non-Exempt

About the Company

Since 1954, Desert Haven has supported individuals with developmental disabilities in building independent, meaningful lives within their communities. Our programs focus on developing life, social, and vocational skills that empower the individuals we serve to reach their highest level of independence and personal success.

We are committed to providing compassionate, person-centered support that recognizes each individual’s unique strengths, goals, and choices.

Position Summary

The Receptionist serves as the first point of contact for visitors, applicants, consumers, staff, and community members. This position is responsible for providing exceptional customer service by managing a multi-line telephone system, greeting visitors, directing inquiries, maintaining records, processing mail, supporting payroll and attendance functions, and performing a variety of administrative and clerical duties. The Receptionist ensures efficient front-office operations while maintaining confidentiality and promoting a professional, welcoming environment consistent with the organization's mission and values.

Key Responsibilities

• Answer and route incoming calls through a multi-line telephone system; provide information, take messages, and direct inquiries appropriately.
• Greet and assist visitors, applicants, consumers, and vendors in a professional and courteous manner.
• Maintain visitor logs and ensure proper sign-in procedures are followed.
• Provide employment application information, distribute and collect applications, and forward completed applications to Human Resources.
• Prepare and distribute incoming and outgoing mail; operate and maintain postage metering equipment.
• Maintain office and safety supply inventories and coordinate replenishment requests.
• Complete and distribute daily attendance reports and site-hours reports for payroll processing.
• Maintain confidential payroll, attendance, and personnel-related records.
• Replenish commonly used forms, office supplies, and copy paper as needed.
• Photocopy, assemble, and distribute manuals, handbooks, orientation packets, and other agency materials.
• Provide clerical and administrative support to the Finance Department and other departments as assigned.
• Attend staff meetings, trainings, and in-service sessions as required.
• Communicate significant events, concerns, or unusual situations to management.
• Promote a positive, professional work environment and serve as a role model for consumers.
• Adhere to agency policies, procedures, safety standards, and confidentiality requirements.
• Perform other related administrative and clerical duties as assigned.

Qualifications

Required

• High School Diploma or equivalent.
• Proficiency in Microsoft Office applications, including Word, Excel, and database systems.
• Typing proficiency of approximately 50 words per minute.
• Strong verbal and written communication skills in English.
• Ability to manage multiple tasks and prioritize workload effectively.
• Excellent customer service and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong organizational skills and attention to detail.
• Ability to establish and maintain effective working relationships with staff, consumers, families, and community members.
• Knowledge of standard office practices, procedures, and equipment.
• Ability to remain calm and professional in emergency or high-pressure situations.
• Ability to maintain accurate records and files.

Preferred

• Bilingual English/Spanish communication skills.
• Additional clerical, administrative, or customer service training.
• Experience working in a nonprofit, healthcare, human services, or developmental disabilities environment.
• Experience supporting payroll, attendance tracking, or human resources functions.
• Familiarity with office inventory management and records administration.
• Demonstrated experience working with diverse populations and individuals with developmental disabilities.

Schedule & Compensation

• Monday–Friday (On-Site)
• 8:00 AM – 4:30 PM (37.5 hrs./wk.)
• Pay Rate: $17 per hour

Benefits

• Health Insurance (Medical, Dental, Vision)
• Paid Time Off
• Holiday Pay, including Paid Birthday Holiday and Paid Year-End Closure
• 401(k) Pension Plan
• Life Insurance

How to Apply

Ready to grow your career with Desert Haven? We’d love to hear from you! Submit your resume through our online application portal to be considered for this opportunity. Join a team dedicated to making a meaningful impact in the community.

Apply today — your next opportunity starts here!

Desert Haven is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.