Administrative Skills, Air Traffic Control (ATC), Background Investigation, Career Development, Construction, Data Entry, Dental Insurance, Disaster Recovery, Establish Priorities, Federal Laws and Regulations, Health Insurance, Insurance, Interpersonal Skills, Logistics Management, Microsoft Office, Office Management, Operations Control, Organizational Skills, Schedule Development, State Laws and Regulations, Telephone Skills, Training/Teaching
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Receptionist & Dispatch Coordinator | The Heart of Our Team
Are you a calm-under-pressure professional who loves helping people navigate tough situations? At Servpro Team Davis, we don’t just clean up messes; we restore lives. As our Receptionist and Dispatch Coordinator, you are the first voice our customers hear during their most stressful moments—whether they are dealing with water damage, fire, or mold. You are the "air traffic controller" of our operations, ensuring our crews are where they need to be to save the day.
What’s In It For You?
- Competitive Pay: $16.00 – $18.00 per hour.
- Growth Path: We prioritize professional development and career progression.
- Comprehensive Benefits: Superior health, dental, and vision options, 401(k) with matching, and paid time off.
- Impactful Work: You aren’t just answering phones; you are managing the logistics of emergency recovery.
The Role: Impact & Responsibilities
- Be the Calm in the Storm: Answer incoming calls with empathy, providing a reassuring voice to customers in emergency situations.
- Master the Schedule: Use our industry-leading software to dispatch restoration technicians and estimators, ensuring lightning-fast response times.
- Operational Hub: Gather critical job information, create accurate electronic files, and serve as the primary communication link between customers, insurance reps, and field staff.
- Keep Us Moving: Perform essential administrative duties (data entry, filing, and office management) to keep our branch running like a well-oiled machine.
What You Bring to the Team
- Experience: A background in reception, dispatch, or administration. (Experience in restoration, construction, or insurance is a huge plus!)
- Tech Savvy: Proficiency in Microsoft Office and the ability to learn new management software quickly.
- Local Logic: A solid understanding of the local geographical area to help route our teams efficiently.
- Resilience: The ability to remain assertive and decisive when managing field schedules, while maintaining a professional and friendly demeanor.
- Education: High school diploma or equivalent.
Working Environment
This is a fast-paced, sedentary office role in Allentown. You’ll need the ability to handle occasional physical tasks like filing and standing, and must be able to pass a background check.
Each SERVPRO® Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will
give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.