Receptionist-Dispatcher

We are expanding and evolving this critical role to act as both the operational engine and the financial anchor for our division. The Reception-Dispatcher role manages the administrative lifecycle of our projects—from the initial call intake down to final invoicing and payment matching.  

This role is divided between operational coordination and transactional accounting support. If you are highly organized, data-driven, possess an absolute "finisher" mindset, and love keeping QuickBooks and operational systems perfectly clean, this role is built for you.  

Department: Mitigation

Reports To: Office Manager

Location: 11442 N Carisa Ct., Hayden, ID 83835

Job Type: Full-Time | On-Site

Pay: $18-$20/hour

Schedule: Monday-Friday 9-5pm

On-Call Stipend Included

What You'll Do

1. Intake, Dispatch & File Support 

• First Notice of Loss (FNOL): Professionally and empathetically handle incoming emergency calls, gathering and documenting complete new loss information.  
• Dispatch: Coordinate schedules and route production teams to new jobs.  
• File Support: Build and maintain necessary project files and folders, while auditing and ensuring all mandatory project fields within Workcenter are thoroughly and accurately completed to maintain compliant, real-time job files.  
• General Administrative Support: Other related operational tasks as assigned.  

2. Financial Support & Accounts Receivable (QuickBooks Online) 

• Mitigation Payment Matching: Review inbound customer payments and accurately match them against corresponding QuickBooks Online (QBO) invoices for the Mitigation division.  
• Reconstruction Invoicing: Create accurate invoices and process supplements within QBO specifically for Reconstruction projects.  
• Mitigation Payment Processing: Formally receive customer payments and cross-reference/reconcile them against outstanding mitigation balances.  

What We Value

We protect our corporate culture and hire strictly for fit. We look for professionals who demonstrate: 

• Financial Stewardship & Accountability: Treating company and customer data with high precision.  
• Process Consistency: A love for Standard Operating Procedures (SOPs) and standard checklists.  
• Attention to Detail: Catching the missing dollar or the empty data field before it becomes a problem.  
• Ownership and Reliability: Taking full accountability for the administrative lifecycle of a file.  

Ideal Candidate

• The "Finisher": You get genuine satisfaction from taking a messy list or an open file and seeing it through to 100% completion.  
• Tech-Savvy & Structured: Comfortable navigating between QuickBooks Online and industry-specific CRM/project management software. 
• Calm & Steady: Able to seamlessly pivot from matching a payment to taking an emergency loss call without losing your footing.  

Qualifications

• HS Diploma/GED required, Associate’s degree a plus
• Proficient in Microsoft Office
• Strong phone and communication skills
• Ability to learn industry-specific software
• Excellent organization and time management
• Self-starter and ability to prioritize
• Valid driver’s license, clean record

If you want meaningful responsibility, a supportive team, and culture built on accountability and respect, apply today!

Work Environment

This role is primarily office-based and sedentary. Some filing and physical organization tasks are required, including lifting files, opening cabinets, bending, and using stairs

as needed. On very rare occasions, you may visit a job site, where you could be exposed to noise, dust, odors, or varying temperatures.

Fire & Water - Cleanup & Restoration
24/7 Emergency Service

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