Calendar Management, Cellular Telephone, Community and Social Services, English Language, Funding, Health Insurance, High School Diploma, Life Insurance, Mathematics, Order Picking/Packing, Physical Demands, Resolve Customer Issues, Sales, Schedule Development, Telephone Skills, Time Management, Truck Driver, Two Way Radio, Worker's Compensation
This position is responsible for :
- Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
- Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
- Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
- Receives, responds to, and assists people requesting social service assistance; locates appropriate personnel to assist visitors.
Key Responsibilities:
- Schedules pick up appointments for the truck(s); records accurate and complete pickup tickets; ensures the timely and accurate distribution of tickets.
- Records and updates pickup information; ensures the accuracy and completeness of the same.
- Assists Truck Driver with addresses, location, and schedule times, rescheduling times, phone calls to donor, etc.
- Contacts donors if there is a problem with the scheduled pick-up and reschedules pick-ups if needed; responds to and attempts to resolve donor complaints.
Physical Requirements and Working Conditions:
- Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to operate a telephone and/or switchboard and two-way radio/cellular phone. Ability to read and follow a map and/or hand-written directions. Ability to sort documents alphabetically and numerically. Ability to perform routine mathematical computations. Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Employee Benefits:
- Workers' Compensation
- PTO
- Health Insurance
- Life Insurance
EDUCATION AND EXPERIENCE:
- High school diploma or G.E.D. required,
- and
- two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, with experience working in a business with dispatcher responsibilities,
- or
- any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.
Equal Opportunity Employer: Veterans / Disabled