PURPOSE: The receptionist is the first point of contact for all callers and anyone that enters the office of Grace Healthcare Services. The Receptionist is responsible for representing Grace Healthcare Services in a manner that is always professional and polite.
QUALIFICATIONS:
High school graduate or equivalent
2 years prior work experience handling a high volume of incoming phone calls.
Strong organizational, communication and interpersonal skills required.
Computer literate and Microsoft Office experience required.
Ability to multi-task
RESPONSIBILITIES (including, but not limited to):
This position does not have supervisory duties.
Present a positive, professional image of the organization both in person and always on the phone.
Professionally greet all office visitors.
Ensure all visitors and field staff sign in upon entering the office.
Answer all calls on the 1st ring as often as possible and before the 3rd ring.
Direct all telephone calls in a professional and timely manner.
Direct urgent patient-related calls to a Registered Nurse or other appropriate party.
Email phone messages clearly and concisely as appropriate.
Process mail, update workbook, and drop external mail in mailbox twice per day.
Make photocopies and send faxes as necessary.
Prepare and mail birthday, anniversary, and sympathy cards to Grace Staff. Mail birthday cards to Grace patients.
Send out monthly companywide emails announcing staff birthdays, anniversaries and other routine correspondence as directed.
Collect and record reports: weekly staff schedules, survey reports and others as directed.
Assign and maintain in office staff mailboxes.
Assist management with clerical functions as needed.
Adhere to the practice of confidentiality about patients, staff, customers, and all aspects of the organization.
Ensure that Grace Healthcare Services'' best practices are incorporated into all job activities/ responsibilities.