Receptionist (Family Practice)

• Greet patients in an appropriate, welcoming manner.
• Answers phone calls using the Telephone Etiquette process and refers calls as appropriate.
• Forward calls needing triage to the office nurse or the PCP's Medical Assistant.
• Have appropriate Passport training and verify all insurance cards at time of registration. Stay up to date with all Passport changes and updates.
• Collect co-pays at time of visit.
• Ability to schedule tests, procedures, and referrals.
• Ability to prepare medical records for review for Insurance Companies or for Lawyer Requests.
• Ability to scan reports into patient charts, using the appropriate method.
• Verify the Patient Portal daily to make sure patient concerns are addressed. Make sure to notify providers if some remain unaddressed.
• Assist with filling out of Pre-Authorization forms as needed.
• Fill out demographics on forms for providers (i.e., DMV, Disability, ML, FMLA).
• Have appropriate EMR training and stay up to date with changes as they arise.
• Make sure to inform the provider and MA when an ACO patient calls to cancel or reschedule an appointment. (ACO patients are flagged in our Cerner system)
• When working at the check-out window and scheduling patients for Mammograms, make sure to completely fill out the first section of the Mammogram log.
• When working the check-out window, make sure to always verify the patient's name and DOB and highlight that information on the visit summary, along with highlighting their next appointment.
• Ability to inform office nurse or provider when a patient call reporting complications after a procedure or surgery.
• Assist in the training of new receptionists, if needed
• Pick up mail if necessary.
• Report missing office supplies to the Lead Receptionist or Office Manager.
• Maintain Practice environment. Ensure compliance with RHC guidelines, licensing, accreditation requirements and assure compliance with HIPPA policy.
• Perform such related duties not listed herein but deemed in the best interest of the Medical Practices and NMMC.

EDUCATION, TRAINING AND EXPERIENCE

• High School graduate or equivalent and prior experience or training in the medical field.
• Familiarity with computer science and medical terminology is desirable, also previous public contact work.
• Bilingual with French is desired.
• On the job training will be provided.

WORKER TRAITS

• Effective communication skills. Verbal ability is necessary for reading comprehension, as is written abilities.
• The ability to plan, organize and implement activities.
• Self-motivated with ability to work independently.
• Ability to multitask.
• Ability to work well with others and promote teamwork.
• Conform to policy and procedure in regard to attendance, working hours and punctuality.
• Application to duties.
• Maintain and respect confidentiality.
• Participate in all mandatory in-services as required by NMMC.
• Behave in a courteous, professional manner at all times.
• Actively be involved in the day-to-day operations, with the goal of achieving exceptional customer service, and increased office productivity.